Business Transformation - Operations Analyst

Synovus; Birmingham (AL); On-site; USD 70,000 - 110,000; Full time

Job summary

Synovus is seeking a Business Operations Analyst to analyze and optimize Pinnacle Bank's business processes, driving efficiency and aligning with strategic objectives. You will collaborate with cross-functional teams to identify improvements, implement solutions, and monitor performance metrics.

The role requires a Bachelor's degree in Business Administration or Finance and at least 10 years of experience in operations analysis, with strong analytical and communication skills to support

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum 10 years' experience in business operations analysis or related roles.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency with business management software and data analysis tools.
• Ability to work collaboratively with internal and external stakeholders.
• Knowledge of business operations and regulatory requirements preferred.

Responsibilities

• Analyze operations and workflows to identify trends and improvement opportunities.
• Develop and implement process enhancements to increase efficiency.
• Ensure compliance with internal policies and external regulations; prepare reports.
• Collaborate with departments to optimize service delivery and monitor performance metrics.
• Assist audits and quality assurance initiatives; support training and onboarding.

Skills

Analytical thinking

Problem solving

Communication skills

Data analysis

Education

Bachelor's degree in Business Administration/Finance

Tools

Business management software

Data analysis tools

Job description

Full-time/Part-time

Full-time

Shift

First

Location

Birmingham , Alabama , United States

Atlanta , Georgia , United States

Columbus , Georgia , United States

Job Summary: The Business Operations Analyst is responsible for analyzing and optimizing Pinnacle's business processes to drive operational efficiency, support strategic objectives, and ensure compliance with internal policies and external regulations. This role collaborates with cross-functional teams to identify opportunities for improvement, implement solutions, and monitor performance metrics.

Job Duties and Responsibilities

• Analyze business operations and workflows to identify trends and areas for improvement; develop and implement process enhancements to increase efficiency and accuracy; ensure compliance with internal policies and external regulatory requirements; prepare and maintain operational reports and documentation; collaborate with various departments to optimize service delivery; monitor and report on performance metrics; assist with audits and quality assurance initiatives; support training and onboarding of new team members; resolve operational issues and provide recommendations; stay current with industry trends, technologies, and regulatory changes.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Performs other related duties as required

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education: Bachelor's degree in Business Administration, Finance, or related field;

Minimum Experience:minimum of 10 years of experience in business operations analysis or related roles;

Required Knowledge, Skills & Abilities:strong analytical, problem-solving, and decision-making abilities; excellent communication and interpersonal skills; proficiency with business management software and data analysis tools; ability to work collaboratively with internal and external stakeholders; knowledge of business operations and regulatory requirements preferred.

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Synovus is an equal opportunity employer committed to fostering an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants with Disabilities: All interested and qualified candidates are invited to apply for employment opportunities with Synovus. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at [e-mail] .

Pinnacle Bank, a Tennessee bank, d/b/a Synovus Bank

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