Business Transformation Intern: Shape Future Customer & Billing

Xcel Energy Services Inc; Minneapolis (MN); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Pension 401(k) plan

Paid time off (PTO)

Holidays

Job summary

Xcel Energy’s Business Transformation Intern role supports the CIS Modernization program within the Products & Services Tower, based in Minneapolis, MN. You will work with business leads and cross-functional teams to translate requirements into deliverables, including process designs and training materials.

You will gain exposure to large-scale utility transformation, regulatory considerations, and collaboration between business, technology, and data teams.

Qualifications

• Current student, Junior or higher.
• Enrolled in an accredited college or university and pursuing a degree in Business, Energy, Sustainability, Technology, Organization Management.
• Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Responsibilities

• Support development and refinement of detailed business process designs and documentation as the program moves into design and build phases.
• Analyze and organize requirements, decisions, and dependencies across towers, including tracking gaps (e.g., non-SAP solutions, cross-system integrations)
• Assist in creation of training and change management materials to support future system adoption (job aids, process guides, presentations)
• Coordinate inputs from product owners, SMEs, and tower leads to ensure alignment across customer, billing, and reporting workstreams
• Support program reporting and organization needs, including preparing summaries, tracking action items, and maintaining documentation repositories
• Contribute to continuous improvement by identifying inefficiencies or risks in current processes and proposing structured solutions

Skills

Team player

Good communicator

Microsoft Office

Education

Current student / Junior or higher

Job description

Xcel Energy’s Business Transformation Intern role supports the CIS Modernization program within the Products & Services Tower, based in Minneapolis, MN. You will work with business leads and cross-functional teams to translate requirements into deliverables, including process designs and training materials.

You will gain exposure to large-scale utility transformation, regulatory considerations, and collaboration between business, technology, and data teams.