Systems Operations Engineer

TechDigital Group; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

TechDigital Group in Charlotte, NC seeks a Systems Operations Engineer to lead production support for large-scale applications, focusing on incident, problem, change, and release management within ITIL frameworks.

The role requires coordinating with US and India teams, understanding complex multi-tier IIS/.NET/SQL environments, and driving automation and documentation to improve reliability and performance.

Qualifications

• Experience supporting production systems with incident management, problem management, change and release processes.
• Ability to collaborate with development and business teams and understand applications and business functionality.
• Familiarity with large, complex IIS/.NET/SQL applications and multi-tier web hosting environments.

Responsibilities

• Drive adoption of core tooling and ITIL-aligned services.
• Execute incident, problem, change and release management across diverse applications and technologies.
• Manage remediation activities, run incident bridges, and report on active issues.
• Lead root cause analysis and implement preventative actions.
• Multi-task across a broad set of activities while maintaining quality and compliance.
• Communicate effectively across multiple teams (verbal and written).
• Collaborate with vendors to troubleshoot issues and optimize solutions.
• Identify gaps and single points of failure in current processes or designs.
• Create and maintain troubleshooting runbooks and build/configuration documentation for apps.

Skills

SQL

Autosys

Shell scripting

Tools

OpenShift/Kubernetes

Linux

Job description

What are the top 3 skills required for this role? SQL, Autosys, Openshift/Kubernetes, Linux, Shell scripting, AI-adoption

Job Description / Responsibilities

Systems Operations Engineer (App Ops support):

This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies. Examples include large, complex, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing. This position will follow corporate policies regarding security, documentation, audit and change control processes. This individual will collaborate with a team of US and India engineers maintaining the availability and performance of the production systems.

Position Responsibilities and Expected Outcomes

• Drive adoption of core tooling and align to ITIL services
• Execute incident, problem, change and release management across a wide range of applications and technologies
• Drive remediation activities, run incident bridges, and provide status on active issues
• Drive root cause identification and preventative actions
• Effectively multi-task across a wide range of activities
• Communicate effectively (both verbal and written) across multiple teams
• Work with vendors and vendor products to troubleshoot issues
• Identify gaps and single points of failure in current technology process or design
• Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
• Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
• Drive identification and development of automation for repetitive tasks
• Ensure quality, security and compliance requirements are met for supported area
• Execute daily maintenance tasks and proactive review of the production environment
• Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester

Will require some off hour support and on-call rotation for system changes and issue investigation and coordination with offshore teams.

It's a large team of application support engineers, covering HR and Legal based application suites. Need to be AI-inclined, right attitude with flexibility of work hours when needed and good comm skills/soft skills.