Junior Business Systems Analyst — BI & WMS Focus

Real Cold; Polk City (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

RealCold is seeking a Business Systems Analyst I to bridge IT and business teams, supporting daily operations with dashboards and small projects. You’ll translate business needs into practical technical solutions and maintain reports across WMS and TMS environments.

In this role, you will provide first-line technical support, document system requirements, and help build Power BI dashboards. The position offers exposure to logistics systems, a collaborative team, and opportunities to grow in a

Qualifications

• Associate’s degree in information systems, computer science, business, or related field (or equivalent experience).
• Two years of related experience (internships, part-time work, coursework count towards this requirement).
• Preferred Certifications: CompTIA A+, Microsoft Power BI (DA-100) or similar.

Responsibilities

• Review, analyze, and evaluate user needs to create solutions that support overall business strategies.
• Provide first-line technical support for common software and basic networking issues; elevate complex problems to senior staff.
• Document system requirements, defines scope and objectives, and create specifications that drive system, dashboard, and process development and implementation.
• Document processes and troubleshooting steps; maintain FAQs and knowledge-based articles.
• Support creation and maintenance of Power BI dashboards and reports (refresh data sources, run simple queries, format charts).
• Will be responsible for onboarding tasks (equipment setup, account provisioning).
• Work with vendors and internal partners under the direction of senior staff.
• Research low-cost/built-in analytics features and flag useful tools.
• Perform other duties as assigned (documentation, testing, data validation).

Skills

Power BI

SQL basics

Communication

Problem-solving

Time management

Teamwork

Education

Associate’s degree in information systems or related field

Tools

WMS

TMS

Documentation tools

Job description

RealCold is seeking a Business Systems Analyst I to bridge IT and business teams, supporting daily operations with dashboards and small projects. You’ll translate business needs into practical technical solutions and maintain reports across WMS and TMS environments.

In this role, you will provide first-line technical support, document system requirements, and help build Power BI dashboards. The position offers exposure to logistics systems, a collaborative team, and opportunities to grow in a