Business Systems Analyst: PMO & Process Improvement

Remote Jobs; Parsippany-Troy Hills (NJ); On-site; USD 95,000 - 105,000; Full time

Job summary

Securitas USA is seeking a skilled Business Systems Analyst to collaborate with department managers and end-users to analyze problems, define requirements, and identify process improvements. You will support PMO planning, budgets, and documentation, and develop charters, models, and user manuals.

The role emphasizes a service-first mindset, strong communication, and cross-functional collaboration across teams.

Qualifications

• Bachelor's degree and/or high school diploma/GED plus equivalent experience required.
• Project management certification (CAPM, PMP, or similar) is a plus.
• Proficiency with Microsoft Office Suite, MS Visio, collaboration platforms such as SharePoint and Teams, Copilot, generative AI, and project management tools such as Smartsheet, Asana, or MS Project.
• Strong organizational, planning, time management, problem-solving, critical-thinking, and conflict-resolution skills.

Responsibilities

• Work closely with department managers and end-users to define and analyze business and operational problems, process improvement opportunities, and requirements.
• Engage with the Project Management Office (PMO) on planning, project execution, timelines, budgets, and project documentation.
• Evaluate methods to improve the efficiency and cost-effectiveness of business and operational processes and develop project charters, requirements documents, process models, and user manuals.
• Coordinate project tasks, assign work, monitor progress, organize meetings, track issues, risks, action items, and variances through closure.
• Create reports, dashboards, and visualizations to communicate performance and insights; maintain the business process inventory, application features, PMO calendar, backlog, and comprehensive project documentation.
• Perform additional duties as assigned, including developing training materials and maintaining up-to-date knowledge of relevant products, technologies, and processes.

Skills

Communication skills

Attention to detail

Problem-solving

Leadership

Conflict resolution

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

HS diploma/GED + equivalent experience

Tools

Microsoft Office Suite

MS Visio

SharePoint

Teams

Copilot / Generative AI

Smartsheet

Asana

MS Project

Job description

Securitas USA is seeking a skilled Business Systems Analyst to collaborate with department managers and end-users to analyze problems, define requirements, and identify process improvements. You will support PMO planning, budgets, and documentation, and develop charters, models, and user manuals.

The role emphasizes a service-first mindset, strong communication, and cross-functional collaboration across teams.