Business Systems Analyst

Brown & Brown; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Brown & Brown is seeking a Business Systems Analyst to bridge business needs and IT, translating requirements into actionable specifications and guiding system enhancements. The role emphasizes stakeholder collaboration, documentation accuracy, and cross-team alignment to improve performance and enable effective decision-making.

The ideal candidate will bring 8–10 years of experience, a Bachelor's degree, and strong expertise in Excel/PowerPoint, with experience in insurance workflows and

Qualifications

• 8–10 years of related experience.
• Bachelor's degree in a relevant field.
• Expert level proficiency in Microsoft Office, especially Excel and PowerPoint.
• Experience with new system implementations, workflows, requirements gathering and software life cycle.
• Insurance industry experience (Personal Lines - Home Owners).
• Experience working with offshore resource model.
• Mentoring and guiding peers.

Responsibilities

• Understand business processes and interdependencies of various systems in use.
• Facilitate interactive discussions with the business unit and technology teams to achieve alignment on defining requirements.
• Elicit detailed system requirements and create workflows to solution business demand.
• Gather, analyze, document, and translate business requirements into functional specifications for design and implementation of solutions.
• Identify and communicate risks, issues, and potential solution strategies with status updates to senior leadership and impacted teams.
• Lead facilitated sessions with business users to identify system enhancements.
• Document and gain sign-off on business requirements.
• Communicate project priorities to IT team.
• Assist with creating training material and training end users on system enhancements and new programs.
• Provide reports and data extracts to internal and external business partners.
• Train, mentor, and support other staff members.
• Travel as required.

Skills

Requirements gathering

Stakeholder management

Business analysis

Excel

PowerPoint

Communication

Education

Bachelor's degree

Tools

Unqork

Salesforce

Solartis

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Business Systems Analyst supports the technology needs for the organization. This role is to act as the liaison between the business and IT and provide business-critical or complex technical solutions that meet user needs. Improve business performance by providing the technical analysis of business requirements (including translation into functional requirements), prioritizing of those requirements and user acceptance testing. Ensuring that clear, detailed and concise requirements have been captured.

ESSENTIAL DUTIES AND FUNCTIONS

• Und e rst a nding t he busin e ss pro ce sses a nd t h e in t e r d e p e nd e n c ies of v a rious sys t e ms i n us e .
• Fac i l i t a t i ng in t e ra c t i ve discussions with the busin e ss un i t and t ec hnology t ea ms i n or de r to ac hieve a l i gnment on d e f in i ng r e quir e ments.
• Ability to elicit details system requirements and create workflows to solution business demand.
• G a the r ing, a n a lyzing, d o c umenting, and t ra nslati n g busin e ss r e quir e ments in to fun c t i on a l sp ec ifi ca t i ons th a t c a n be us e d to design and impl e ment solut i ons to me e t t h e busin e ss obje c t i v e s.
• I d e nt i fying a nd c om m un i ca t i ng risks, issues, a nd p otential solut i on str a tegi e s a long wi t h providing s t a tus upd a tes to senior le a d e rship a nd i m pa c ted t ea m m a tes.
• L ea ding fa c i l ita t ed s e ss i o ns with busin e ss use r s to i d e nt i fy system e nh a n c e m ent s.
• Do c umenting a nd g a i n i n g sig n - off on busin e ss r e quir e ment s .
• Com m unic a t i ng p r oje c t prio r i t ies to I T t e a m.
• Assis t ing with t he c r e a t i ng of tr a in i ng mat e ri a l and tr a i n ing e nd us e rs on sy s tem enhance m e nts a nd n e w p r o g r a m s .
• P roviding r e ports a nd d a t ae xtr a c ts t o in t e rn a l and e xte r n a l bus i n e ss p a tn e r s.
• T ra ining, mento r ing, a nd supporting other sta f f m e mbe r s .
• This position requires routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position.

COMPETENCIES

• BE a Winner - Consistently achieve results, even under tough circumstances.
• BE a Futurist - Create innovative ways for our customers and our company to be successful.
• BE Customer Focused - Build strong relationships and provide customer-centric solutions using speed and agility.
• BE the Link - Create an environment where teammates feel connected and energized.
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.
• Planning/organizing -the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward.
• Interpersonal skills -the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Creates an environment where teammates feel connected and energized.
• Written and Oral communication -Communicate a concise message that resonates every time. The individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Problem solving -Create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control -the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability -the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

REQUIRED

• A minimum 8 - 10 years of related experience
• A minimum of a bachelor's degree.
• Expert level proficiency in Microsoft suite, Office365; focus on Excel and PowerPoint
• Experience with new system implementations, workflows, requirements gathering and software life cycle.
• Insurance industry experience (Personal Lines - Home Owners).
• Experience working with offshore resource model.
• Mentoring and giving direction to peers.

PREFERRED

• Insurance industry experience in MGU.
• Experience with Unqork, Solartis and Salesforce