Senior Process Analyst

Jobtailor; Massachusetts; On-site; USD 95,000 - 125,000; Full time

Job summary

Jobtailor in Massachusetts seeks a process improvement professional to drive insurance operations, LEAN initiatives, and analytics. You will partner with stakeholders to optimize service delivery, design workflows, and report on KPIs using Excel and Power BI.

You will lead Agile projects, clean and preprocess data, create dashboards, and present insights to executives. 3+ years in insurance or process improvement, LEAN/Six Sigma certs, and strong communication are required.

Qualifications

• 3+ years of direct insurance experience in a corporate or professional services environment, and/or 3+ years managing process improvement projects.
• LEAN / Six Sigma certification(s)
• Project experience with quantifiable improvements
• Data analysis experience
• Proficiency in data cleaning and preprocessing
• Experience with data manipulation tools such as Excel and SQL
• Ability to create clear and concise reports that summarize data insights
• Experience with reporting and BI tools, such as Microsoft Excel and Power BI
• Strong written and verbal communication skills to present findings
• Proficiency in creating charts, graphs, and dashboards

Responsibilities

• Consult, educate, and facilitate improvements across business unit efficiencies, customer experience, and workflow design.
• Partner with key stakeholders to optimize service delivery, internal KPIs, and quality controls.
• Drive continuous improvement across Business Insurance, Private Client Services, and Employee Health & Benefits.
• Identify, plan, and execute initiatives that improve quality, increase productivity, and elevate service levels.
• Leverage technology and standardize processes across offices.
• Report to the Director of the Business Solutions Team.
• Lead LEAN improvement initiatives independently and with cross-functional teams.
• Implement projects using Agile methodology and ensure agreed objectives are met.
• Participate in national MMA committees related to systems, operations, and training.
• Communicate with internal and external customers in oral and written formats.
• Present organized, professional, solution-focused information using multiple delivery methods.
• Promote open, honest, and proactive two-way communication among stakeholders and vendors.

Skills

LEAN / Six Sigma

Agile Methodology

Data Analysis

Process Improvement Project Management

Strong Written Communication

Strong Verbal Communication

Education

LEAN Certification

Six Sigma Certification

Tools

Microsoft Excel

Power BI

SQL

Job description

• Consult, educate, and facilitate improvements across business unit efficiencies, customer experience, and workflow design
• Partner with key stakeholders to optimize service delivery, internal KPIs, and quality controls
• Drive continuous improvement across Business Insurance, Private Client Services, and Employee Health & Benefits
• Identify, plan, and execute initiatives that improve quality, increase productivity, and elevate service levels
• Leverage technology and standardize processes across offices
• Report to the Director of the Business Solutions Team
• Lead LEAN improvement initiatives independently and with cross-functional teams
• Implement projects using Agile methodology and ensure agreed objectives are met
• Participate in national MMA committees related to systems, operations, and training
• Communicate with internal and external customers in oral and written formats
• Present organized, professional, solution-focused information using multiple delivery methods
• Promote open, honest, and proactive two-way communication among stakeholders and vendors

Requirements

• 3+ years of direct insurance experience in a corporate or professional services environment, and/or 3+ years managing process improvement projects
• LEAN / Six Sigma certification(s)
• Project experience with quantifiable improvements
• Data analysis experience
• Proficiency in data cleaning and preprocessing
• Experience with data manipulation tools such as Excel and SQL
• Ability to create clear and concise reports that summarize data insights
• Experience with reporting and BI tools, such as Microsoft Excel and Power BI
• Strong written and verbal communication skills to present findings
• Proficiency in creating charts, graphs, and dashboards

Core Competencies

Demonstrates expertise in process improvement and project management within the insurance sector, utilizing LEAN and Agile methodologies to drive efficiency and enhance service delivery. Proficient in data analysis and reporting, with a focus on delivering actionable insights through effective communication.

Highest-signal resume keywords

• LEAN / Six Sigma Certification
• Agile Methodology
• Data Analysis
• Process Improvement Project Management
• Reporting and BI Tools

ATS Optimization Keywords

Hard Skills

• Data Cleaning
• Data Preprocessing
• Data Manipulation
• Quantifiable Improvements
• Creating Reports
• Creating Charts
• Creating Graphs
• Creating Dashboards
• Excel
• SQL

Soft Skills

• Strong Written Communication
• Strong Verbal Communication
• Proactive Communication
• Presentation Skills

Certifications & Qualifications

• LEAN Certification
• Six Sigma Certification

Industry Keywords

• Insurance
• Business Solutions
• Customer Experience
• Workflow Design
• Service Delivery
• Internal KPIs
• Quality Controls
• Continuous Improvement
• Cross-Functional Teams
• Stakeholder Engagement

Tools & Technologies

• Microsoft Excel
• Power BI