Business Support Supervisor — Ops & Data Leader

Oklahoma AG; Oklahoma City (OK); On-site; USD 51,000 - 69,000; Full time

Job summary

Service Oklahoma seeks a Business Support Services Supervisor to lead a team of Business Support Specialists and Leads, ensuring efficient daily operations and adherence to policy. The role emphasizes supervision, performance monitoring, and effective document handling within the Legal Services division.

The position requires a bachelor’s degree or equivalent experience, strong communication, and office software skills.

Qualifications

• Bachelor’s degree or four years of clerical office experience.
• Experience supervising staff preferred.
• Ability to analyze data and prepare reports.
• Proficiency with MS Office including Outlook, Excel, and PowerPoint.

Responsibilities

• Prepares and processes documents for department programs and projects.
• Explains, interprets, and applies federal, state, and local laws, rules, regulations, codes, ordinances, and SOK policies and procedures to team members.
• Analyzes performance data and identifies gaps to improve operations.
• Supervises staff and ensures quality of work and deliverables.
• Serves as contact for assigned section using department programs and devices.

Skills

Team leadership

Data analysis

Customer service

Problem solving

Communication

Process improvement

Education

Bachelor’s degree or 4 years of related experience

Tools

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Service Oklahoma seeks a Business Support Services Supervisor to lead a team of Business Support Specialists and Leads, ensuring efficient daily operations and adherence to policy. The role emphasizes supervision, performance monitoring, and effective document handling within the Legal Services division.

The position requires a bachelor’s degree or equivalent experience, strong communication, and office software skills.