Business Support Services Supervisor

640 SERVICE OKLAHOMA; Oklahoma City (OK); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Retirement plan matching up to 7%

11 paid holidays

15 days annual leave (after 5 years)

15 days paid sick leave

Longevity payments

Job summary

640 SERVICE OKLAHOMA is seeking a Business Support Supervisor to lead a team of Business Support Specialists in front-line customer service operations for driver license and motor vehicle services.

The candidate will coordinate daily tasks, ensure adherence to state laws and agency policies, and drive performance improvements while maintaining professional communication and service standards.

Qualifications

• Bachelor’s Degree in any field, OR four (4) years of clerical office experience, OR an equivalent combination.

Responsibilities

• Prepares and processes documents for daily operations.
• Explains and applies laws, rules, and policies to staff.
• Analyzes performance data to identify gaps and improvements.
• Supervises staff, ensures quality of work and deliverables.
• Serves as point of contact for the section using department programs.

Skills

Office methods

Problem analysis

Chart interpretation

Business communication

MS Office

Education

Bachelor’s degree

Tools

MS Office

Job description

Job Posting Title Business Support Services Supervisor Agency 640 SERVICE OKLAHOMA Supervisory Organization Legal Services Job Posting End Date Refer to the date listed at the top of this posting, if available.

Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience.

We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $60,000.00.

Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.

Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.

Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.

Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

POSITION SUMMARY

The Business Support Supervisor is assigned duties and responsibilities involving the supervision and front-line leadership of a team of Business Support Specialists and Lead.

POSITION RESPONSIBILITIES

• Prepares and processes various documents requiring knowledge of assigned department’s programs and projects to also include daily operations.
• Explains, interprets, and applies federal, state, and local laws, rules, regulations, codes, ordinances, and SOK policies and procedures to assigned team members.
• Analyzes and reports performance data to identify gaps and recommend operational improvements.
• Responsible for the supervision of staff, quality of work product, and deliverables.
• Serves as the point of contact for assigned section while utilizing department-specific programs and devices.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of office methods and procedures.
• Demonstrate the ability to analyze a problem for root causes and develop effective solutions to serve both customer and internal team member’s needs.
• Ability to prepare and interpret charts and graphs.
• Possess standard business communication etiquette.
• Skilled in current office technologies; proficient in Microsoft Office, including Outlook, Excel, and PowerPoint; telephone procedures.
• Quickly learn new systems of organization and technology.
• View a situation from the customer’s perspective and make decisions where the outcome will produce acceptable results for both the customer and the agency.
• Prepares documents, reports, and files for dissemination to external sources.
• Apply logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.

EDUCATION & EXPERIENCE

The preferred minimum qualifications for this position are: A Bachelor’s Degree in any field, OR four (4) years of experience in a clerical office or a closely related field, OR equivalent combination of education and experience.

SPECIAL REQUIREMENTS

• The schedule for this position may require flexibility, including some weekends and overtime, based on the needs of the agency.
• This position is not eligible for telework.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Agency Contact

Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here.

Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.