Business Support Services Supervisor

okgov; Oklahoma; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Retirement plan match

11 paid holidays

15 days annual leave

15 days sick leave

Longevity payments

Job summary

Service Oklahoma seeks a Business Support Services Supervisor to lead a team of Business Support Specialists and Lead, overseeing front-line operations in the Legal Services area.

The ideal candidate will manage documents, ensure compliance with laws and agency policies, and drive performance metrics; a Bachelor's degree or equivalent experience is preferred.

This full-time role requires flexibility, with occasional weekends and overtime, and offers a comprehensive benefits package.

Qualifications

• Bachelor's degree or four years of related experience.
• Ability to analyze data and prepare reports.
• Knowledge of applicable laws and agency policies.
• Strong leadership and frontline supervision required.

Responsibilities

• Prepares and processes documents requiring knowledge of department programs and projects.
• Explains, interprets, and applies laws, rules, regulations, codes, ordinances, and SOK policies and procedures to staff.
• Analyzes and reports performance data to identify gaps and improvements.
• Supervises staff, quality of work product, and deliverables.
• Serves as the point of contact for assigned section using department systems.

Skills

Team supervision

Data analysis

MS Office

Communication

Customer service

Problem solving

Education

Bachelor's Degree in any field

4 years clerical office experience

Job description

Business Support Services Supervisor

Agency: 640 SERVICE OKLAHOMA

Supervisory Organization: Legal Services

Full/Part-Time: Full time

Job Type: Regular

This position has an annual rate of $60,000.00

Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

POSITION SUMMARY

The Business Support Supervisor is assigned duties and responsibilities involving the supervision and front-line leadership of a team of Business Support Specialists and Lead.

POSITION RESPONSIBILITIES

• Prepares and processes various documents requiring knowledge of assigned department's programs and projects to also include daily operations.
• Explains, interprets, and applies federal, state, and local laws, rules, regulations, codes, ordinances, and SOK policies and procedures to assigned team members.
• Analyzes and reports performance data to identify gaps and recommend operational improvements.
• Responsible for the supervision of staff, quality of work product, and deliverables.
• Serves as the point of contact for assigned section while utilizing department-specific programs and devices.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of office methods and procedures.
• Demonstrate the ability to analyze a problem for root causes and develop effective solutions to serve both customer and internal team member's needs.
• Ability to prepare and interpret charts and graphs.
• Possess standard business communication etiquette.
• Skilled in current office technologies; proficient in Microsoft Office, including Outlook, Excel, and PowerPoint; telephone procedures.
• Quickly learn new systems of organization and technology.
• View a situation from the customer's perspective and make decisions where the outcome will produce acceptable results for both the customer and the agency.
• Prepares documents, reports, and files for dissemination to external sources.
• Apply logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.

EDUCATION & EXPERIENCE

• The preferred minimum qualifications for this position are:
• A Bachelor's Degree in any field,
• OR four (4) years of experience in a clerical office or a closely related field,
• OR equivalent combination of education and experience.

SPECIAL REQUIREMENTS

• The schedule for this position may require flexibility , including some weekends and overtime, based on the needs of the agency.
• This position is not eligible for telework.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.