Warehouse Manager - Mandarin Required

JD.COM; Buford (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

JD.COM is seeking a Warehouse Manager in Buford, Georgia, with a salary range of $90,000 - $120,000. The role requires 5+ years of experience in warehouse operations, including team management, and strong proficiency in Warehouse Management Systems.

Bilingual Mandarin is required. Responsibilities include managing workflows, training staff, and ensuring compliance with safety standards. JD.com is dedicated to diversity and equal opportunity in the workplace.

Qualifications

• 5+ years of progressive experience in 3PL or warehouse operations, including team management.
• Strong knowledge of warehouse systems and operational KPIs.
• Experience in process design, warehouse planning, and cost control.

Responsibilities

• Design and execute warehouse workflows and establish KPIs.
• Manage, train, and motivate warehouse staff.
• Ensure accurate inventory tracking and minimize shrinkage.

Skills

Bilingual in Mandarin

Problem-solving

Communication

Leadership

Data analysis

Education

Bachelor's degree in Supply Chain, Logistics, Business, or related field

Tools

Warehouse Management Systems (WMS)

Order Management Systems (OMS)

Job description

Job Title: Warehouse Manager - Bilingual Mandarin Required

Pay Range: $90,000 - $120,000

About the Team

You’ll be joining our JD Young Internship Pathway, designed to give early‑career talent hands‑on experience supporting the building and improvement of our Job Families for Job Profiles Logistics Warehouse and Supply Chain Management Team. We value curiosity, collaboration, and the confidence to take ownership in a fast‑moving environment, helping you build real skills and make real impact from day one.

Operational Leadership

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
• Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
• Supervise the receipt, put‑away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
• Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field
• 5+ years of progressive experience in 3PL or warehouse operations, including team management
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
• Experience in process design, warehouse planning, and cost control
• Excellent problem‑solving, communication, and leadership skills
• Ability to analyze data and translate findings into operational improvements
• Bilingual in Mandarin is REQUIRED

Preferred Qualifications

• Prior experience with high‑volume e‑commerce fulfillment
• Background in both manual and automated warehouse environments
• Familiarity with lean methodologies and continuous improvement frameworks
• Ability to thrive in a fast‑paced, deadline‑driven environment

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.