Account Manager

JD.com Inc.; Fontana (CA); On-site; USD 70,304 - 100,000; Full time

Job summary

JD LOGISTICS US is seeking an Account Manager to oversee client relationships and ensure service excellence. The role involves operational quality monitoring, process optimization, and revenue growth initiatives.

The ideal candidate will possess a Bachelor’s degree and 3-5 years’ experience in logistics or supply chain management. Strong analytical skills and a bilingual (English and Mandarin preferred) background are essential. This full-time position offers a competitive salary and growth opportunities.

Qualifications

• 3‑5+ years of experience in account management, logistics, supply chain, or operations roles.
• Strong understanding of end-to-end supply chain or logistics operations.
• Proven ability to manage client relationships and drive customer satisfaction.

Responsibilities

• Conduct daily monitoring of project performance metrics to ensure customer KPIs are met.
• Regular client visits and needs assessments to deepen relationships.
• Implement process improvements and product iterations to mitigate risks.

Skills

Client relationship management

Data analysis

Process optimization

Cross-functional collaboration

Supply chain knowledge

Bilingual (English and Mandarin)

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field

Job description

Account Manager – JD Logistics

Location: Fontana, CA or Perth Amboy, New Jersey

Annual Base: $70,304 - $100,000 + Annual Bonus

Job Type: Full-Time

Responsibilities

• Operational Quality Monitoring: Conduct daily monitoring of project performance metrics, identify anomalies, and perform root cause analysis. Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience.
• Customer Relationship Management: Conduct regular client visits and needs assessments to deepen relationships. Build and maintain trust by resolving logistics challenges, boosting satisfaction, and increasing share of wallet.
• Process Optimization & Innovation: Leverage operational data and business scenarios to design lean management frameworks. Spearhead cross-departmental process improvements and product iterations to mitigate risks and elevate efficiency.
• Revenue Growth & Opportunity Conversion: Track revenue performance, diagnose shortfalls, and implement corrective actions. Identify latent client needs to drive new business initiatives and revenue expansion.
• Cross-Functional Collaboration: Coordinate internal and external resources across operations, sales, and product teams. Rapidly address client requirements and standardize complex supply chain solutions.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• 3‑5+ years of experience in account management, logistics, supply chain, or operations roles.
• Strong understanding of end-to-end supply chain or logistics operations.
• Proven ability to manage client relationships and drive customer satisfaction.
• Strong analytical skills with the ability to interpret data and identify business opportunities.
• Experience working in fast-paced, high-growth environments.
• Bilingual in English and Mandarin Chinese (preferred).

EEO Statement

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.