Business Support Specialist

Community Choice Credit Union; Blackman Charter Township (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Community Choice Credit Union in Farmington Hills, MI is seeking a Business Support Specialist to assist with opening and servicing business accounts, review documents, and support specialized products. You will handle member inquiries by phone and email with timely follow-up, and collaborate with internal teams to resolve needs while maintaining accuracy and compliance.

Ideal candidates bring knowledge of financial services, strong communication, attention to detail, and the ability to manage

Qualifications

• Knowledge of financial services and business accounts.
• Understanding of credit union products, services, and regulations.
• Strong customer service, communication, and relationship-building skills.
• Ability to manage multiple priorities and work independently or with others.

Responsibilities

• Support onboarding and ongoing servicing of business accounts.
• Review applications and required business documentation for accuracy and completeness.
• Assist members by phone and email with timely follow-up.
• Recommend products and services that support each member’s business needs.
• Assist with risk reviews for ACH, wire, and remote deposit capture services.
• Review account fees, maintain reports and pipelines, and keep procedures current.
• Partner with internal teams and external service providers to resolve member needs efficiently.

Skills

Customer service

Communication

Relationship-building

Attention to detail

Organization

Prioritization / multitasking

Analytical thinking

Decision-making

Tools

Microsoft Word

Excel

Job description

Full-time Support Farmington Hills, MI, US 1 Attachments

Business Support Specialist

Sponsorship : This position is not eligible for immigration sponsorship.

Join our Business Services team and help deliver exceptional support to our Business Members. In this role, you will assist with opening and maintaining business accounts, processing member requests and documentation, reviewing account activity, and supporting specialized products and services.

What You’ll Do

Support the onboarding and ongoing servicing of business accounts.

Review applications and required business documentation for accuracy, completeness, and potential risk.

Assist members by phone and email while providing timely, professional follow-up.

Recommend products and services that support each member’s business needs.

Support specialized accounts, including Choice Cash, Money Service Businesses, Public Funds, Cash Management, and other business products.

Assist with risk reviews for ACH, wire, and remote deposit capture services.

Review account fees, maintain reports and pipelines, and keep procedures and reference materials current.

Partner with internal teams and external service providers to resolve member needs efficiently.

What We’re Looking For

Knowledge of financial services, business accounts, and business ownership structures.

Strong customer service, communication, and relationship-building skills.

Excellent attention to detail, organization, and follow-through.

Ability to manage multiple priorities and work independently or collaboratively.

Strong analytical, decision-making, and basic mathematical skills.

Proficiency with Microsoft Word, Excel, and other business software.

General understanding of credit union products, services, and applicable regulations.

Valid driver’s license.

Attachments (1)

Business Support Specialist - updated - TO POST.docx