Business Services Associate - PT

First Community Bank; Lexington (SC); On-site; USD 21,000 - 30,000; Part time

Job summary

First Community Bank is seeking a part-time Business Services Associate in Lexington, SC to support Business Services customers and assist Consultants with agreements and implementations. The role includes preparing documents, coordinating implementation, and maintaining client data while promoting bank services.

The ideal candidate has an Associate degree (or 5 years related experience), strong banking knowledge, excellent communication, and attention to detail.

Qualifications

• Associate degree, or at least 5 years of related experience, or an equivalent combination of education and experience.
• Banking knowledge or expertise. Understanding of banking products, regulations, processes.
• Ability to multi-task and support cross-functional teams. Must be able to provide support to internal business partners.
• Effective oral and written communication skills.
• Must possess general problem solving, analytical and research skills. Ability to interpret written and oral instructions.
• Attention to detail, well organized, proactive and self-starter.
• Proficiency in using personal computers and office products (e.g., Word, Excel).

Responsibilities

• Deliver support to Business Services customers and assist Consultants with agreements and implementation documents.
• Prepare agreements and implementation packages based on information from Consultants.
• Manage customer self-assessments, service implementation schedule and reviews for accuracy.
• Maintain database of client lists, limits and conduct purged customers reviews for the department.
• Promote bank services and refer customers to appropriate staff for new services.

Skills

Banking knowledge

Multi-tasking

Communication skills

Problem solving

Attention to detail

MS Office

Education

Associate degree or equivalent

5 years related experience

Job description

Position Summary

The Business Services Associate is responsible for delivering support to Business Services customers and assists the Business Services Consultants with preparing agreements and implementation documents, reporting and special projects.

Essential Duties and Responsibilities

(Other duties may be assigned.)

• Be proficient in the following products and services: Business DDAs Business Services products - Business Online Banking, Business Mobile Banking, ACH, wire, remote deposit, Positive Pay, etc.
• Internal support contact person for Business Services customers. Providing high-level customer support, product troubleshooting and training. Liaison between customer and other back-office departments for in-depth research and solutions.
• Prepares agreements and implementation packages based on information provided by Business Services Consultants.
• Manages customer self-assessments process, service implementation schedule and performs review of service implementation and limits for accuracy.
• Maintains database of client lists, limits, conduct purged customers review, etc. for the Business Services department.
• Promote business for the Bank by maintaining good customer relations, speaking with customers about service solutions, and referring customers to appropriate staff for new services using Bank-endorsed techniques and processes.

Qualifications

• Associate degree, or at least 5 years of related experience, or an equivalent combination of education and experience.
• Banking knowledge or expertise. Understanding of banking products, regulations, processes.
• Ability to multi-task and support cross-functional teams. Must be able to provide support to internal business partners.
• Effective oral and written communication skills.
• Must possess general problem solving, analytical and research skills. Ability to interpret written and oral instructions.
• Attention to detail, well organized, proactive and self-starter.
• Proficiency in using personal computers and office products (e.g., Word, Excel).

This position is Part-time (20 hours per week).

FIRST COMMUNITY BANK (SC) is an EEO Employer - M/F/Protected Veteran Status