Business Support - Mandarin Required

JD.com Inc.; Edgewater Park Township (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Job summary

JD.com Inc. is hiring an Operations Business Support role in New Jersey to assist warehouse operations and ensure day-to-day efficiency.

You will handle data entry, verification, document management, and coordinate with third-party workforce resources to keep projects on track. We value candidates with an Associate's degree or higher, 1+ year of operations support experience, and strong Excel/PowerPoint skills.

Qualifications

• Associate's degree or above; all majors welcome; business/ops-related preferred.
• At least 1 year of experience in operations support or similar.
• Proficient in Microsoft Office, especially Excel and PowerPoint; strong data-analysis skills.
• Excellent communication, coordination, problem-solving and learning abilities.
• Detail-oriented, responsible, and able to work well in a team.

Responsibilities

• Support daily operational activities, including data entry, information verification and document management.
• Assist with coordination and management of third-party workforce resources.
• Collect, organize and analyze operational data; prepare reports for business decisions.
• Coordinate cross-functional communication to resolve issues and ensure projects stay on schedule.
• Participate in process-improvement initiatives and propose efficiency solutions.
• Collect and respond to customer feedback; help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

Education

Associate's degree or above

Tools

Microsoft Office

Excel

PowerPoint

Job description

Pay Range: $21.00 - $25.00 per hour + Annual Bonus

Employment Type: Full-Time

Position Overview:

The Operations Business Support role is responsible for supporting JDL's warehouse operations to ensure efficient day-to-day business processes and deliver an excellent customer experience.

What You'll Do:

• Support daily operational activities, including data entry, information verification, and document management.
• Assist with the coordination and management of third-party workforce resources.
• Collect, organize, and analyze operational data, and prepare reports to support business decisions.
• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

About You:

• Associate's degree or above; all majors are welcome. Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
• At least one year of experience in operations support or a related role is preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem-solving, and learning abilities.
• Detail-oriented, responsible, and able to work effectively in a team environment.
• Able to thrive in a fast-paced environment and manage multiple priorities under pressure.