Mandarin-Speaking Operations Support Specialist

Jingdong Development France

New Jersey

On-site

USD 28,000 - 34,000

Full time

3 days ago

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Job summary

JINGDONG Logistics in Burlington, NJ is seeking a Business Support Specialist – Mandarin Required to support warehouse operations and ensure efficient day-to-day processes. The role blends data entry, verification, and coordination with third-party resources to deliver excellent service.

You will analyze operational data, prepare reports, and foster cross-functional collaboration to resolve issues and meet project timelines.

Qualifications

Associate's degree or higher required or preferred.
At least 1 year of experience in operations support or a related role.
Proficient with Microsoft Office, especially Excel and PowerPoint.

Responsibilities

Support daily operational activities including data entry and document management.
Coordinate and manage third-party workforce resources.
Collect, organize, and analyze operational data, and prepare reports to support business decisions.
Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
Complete additional tasks and projects assigned by management.