Business Support Lead

Addison Group; Austin (TX); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking a seasoned Business Support Lead in Austin, TX to oversee operational support across teams and ensure efficient day-to-day business operations. This onsite role requires leadership in coordinating resources, processes, and communications to support internal and external stakeholders.

The ideal candidate will have 5+ years in support/ops, strong organizational and communication skills, and a track record of improving workflows.

Qualifications

• Minimum 5+ years in support/services/operations or related field.
• Leadership or supervisory experience preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficient with standard business software and technology platforms.
• Ability to work cross-functionally with multiple stakeholders.
• Detail-oriented with strong follow-through.
• Experience in construction, design, furniture, manufacturing, or related industries is a plus.

Responsibilities

• Lead and coordinate day-to-day support service activities to maintain efficient operations.
• Oversee workflows, priorities, and service requests with timely follow-through.
• Partner with internal departments to identify operational needs and implement solutions.
• Serve as a primary contact for support questions, issues, and escalations.
• Monitor service performance and identify opportunities to improve processes and efficiency.
• Develop and maintain procedures, documentation, and guidelines.
• Help establish priorities and allocate resources based on business needs.
• Collaborate with leadership to address challenges and support goals.
• Track key service metrics and provide updates to management.
• Assist with training, coaching, and development of team members.
• Promote consistent service standards and positive experiences for internal/external partners.
• Support special projects and process-improvement initiatives.

Skills

Leadership experience

Team leadership

Organization

Time management

Communication

Problem-solving

Cross-functional collaboration

Attention to detail

Tech proficiency

Independent work

Industry experience

5+ years experience in support/ops

Job description

Job Title: Business Support Lead

Location: Austin, TX

Job Type: Direct Hire

Industry: Interior Design

Pay: $90,000–$95,000

Work Schedule: Monday-Friday, 8:00AM-5:00PM, Fully Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client: Our client is a well-established organization within the design and construction space, seeking a skilled Business Support Lead to oversee operational support functions and help ensure efficient day-to-day business operations.

Job Description

Addison Group is hiring a Business Suport Lead on behalf of our client. This position will provide leadership and coordination across support services, ensuring teams have the resources, processes, and communication needed to operate effectively. The ideal candidate is an organized, solutions-oriented professional who can manage competing priorities while partnering with internal teams and external stakeholders.

Key Responsibilities

• Lead and coordinate day-to-day support service activities to maintain efficient operations.
• Oversee workflows, priorities, and service requests while ensuring timely follow-through.
• Partner with internal departments to identify operational needs and implement effective solutions.
• Serve as a primary point of contact for support-related questions, issues, and escalations.
• Monitor service performance and identify opportunities to improve processes and efficiency.
• Develop and maintain procedures, documentation, and operational guidelines.
• Help establish priorities and allocate resources based on business needs.
• Collaborate with leadership to address challenges and support organizational goals.
• Track key service metrics and provide updates or recommendations to management.
• Assist with training, coaching, and development of support team members.
• Promote consistent service standards and a positive experience for internal and external partners.
• Support special projects and process-improvement initiatives as needed.

Qualifications

• 5+ years of experience in support services, operations, facilities, project coordination, or a related field.
• Previous experience leading or supervising teams is strongly preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication abilities.
• Demonstrated ability to troubleshoot issues and develop practical solutions.
• Comfortable working with cross-functional teams and multiple stakeholders.
• Strong attention to detail and follow-through.
• Proficiency with standard business software and technology platforms.
• Ability to work independently while exercising sound judgment.
• Experience within the construction, design, furniture, manufacturing, or related industries is a plus.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.