Business Services Outreach Specialist

Dynamic Workforce Solutions; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Dynamic Workforce Solutions is seeking an Outreach Specialist to identify job opportunities for participants and connect qualified individuals with employers in the Chicago area.

The role focuses on building industry relationships, conducting outreach, and providing retention services to both employers and participants. Candidates should have strong communication, data-entry skills, and a passion for workforce development.

Qualifications

• Bachelor's degree from an accredited college or university or equivalent.
• Minimum two years’ experience in business-to-business sales, staffing, recruiting, or workforce development.
• Experience in workforce development is preferred; knowledge of Workforce Programs and applicable laws.
• Excellent verbal and written communication; Extreme Customer Service skills.

Responsibilities

• Initiates and maintains ongoing contact with a variety of business and industry representatives and job placement/training agencies.
• Promotes participant placement by making cold calls to potential employers.
• Explain benefits and employment support services provided by the Program to employers, including addressing employers' special needs.
• Research newspapers, agencies, and other resources for job leads.
• Locates jobs for participants who completed educational and training programs.
• Collects data from employers related to job orders including job requirements and skills.
• Matches job skills with applicant qualifications; refers qualified applicants to employers.
• Conducts follow-up after placement and keeps updated regarding future openings.
• Coordinates and attends job fairs to conduct outreach and recruitment activities.
• Assist participants in assessing their job skills for positions; administers and scores standard career assessments.
• Instructs in job seeking, application procedures, resume writing, interview preparation, and job retention skills.
• Assists participants in preparing job search portfolio.
• Provides job search/career information workshops and presentations.
• Provides labor market and community resource information.
• Works with Career Coaches to exchange participant activity and progress data.

Skills

Extreme Customer Service

Communication

Teamwork

Data Entry

Education

Bachelor's degree

Tools

Microsoft Office

Job description

JobTitle

Business ServicesOutreach Specialist

Reportsto

Project Director

PositionClassification

Non-Exempt

PrimaryObjectivesofPosition:

Identify job opportunities for participants and match qualified participants with these employment opportunities.This positionis responsible forindustry-relatedexpertisebased on career pathways, developing relationships with employers, successfully placing participants intojobs,and providing ongoing retention services to both the employer and the participant.

EssentialJobFunctions:

• Initiates andmaintainsongoing personalcontactwith a variety of business and industry representatives and job placement/training agencies.
• Promotes participant placement by making cold calls to potential employers.
• Explain benefits and employment support services provided by the Program to employers, including addressingemployers'special needs.
• Research newspapers, agencies, and other resources for job leads.
• Locates jobs for participants who completed educational and training programs.
• Collects data from employers related to job orders including job requirements and skills.
• Matches job skills with applicant qualifications; refers qualified applicants to employers.
• Conducts follow-up after placement and keeps updatedregardingfuture openings.
• Coordinates andattendsjob fairs to conduct outreach and recruitment activities.
• Assistsparticipants in assessing their job skills for positions; administers and scores standard career assessments.
• Instructs in job seeking, application procedures, resume writing, interview preparation, and job retention skills.
• Assistsparticipants in preparingjobsearch portfolio.
• Provides job search/career information workshops and presentations.
• Provides labor market and community resource information.
• Works with Career Coaches to exchange participant activity and progress data.
• Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.
• Explores innovative strategies to obtain andretaintalent with team and employers, such as customized and incumbent worker training options.
• Work closely with the Work Experience Coordinator and the WIOA Program Manager to ensure adults and youth are assessed and appropriately matched to work experience opportunities and On the Job training opportunities.

OtherJobDuties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the right to revise orchange job duties as business requirements dictate.

RequiredCompetencies:

ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity.

Qualifications

Education:

Bachelor's degreefromanaccreditedcollegeoruniversityorequivalent.

Experience:

PreferMinimum of two years' experience in business-to-business sales, staffing, recruiting, or workforce development.Previousexperience in workforce development is preferred.Mustpossessa high degree ofproficiencyindataentry,MicrosoftOffice,andstateappropriatedataentrysystems.Requiresknowledgeof WorkforcePrograms andapplicablefederal, state, and local laws and regulations. Mustpossessexcellent verbal and written communication skills as well asdemonstratedExtreme Customer Service skills.

Skills/Abilities:

Understand recruitment, data entry, and customer requirements; knowledge of methods and techniques of job development and placement; current practices in vocational education; local labor market trends and employment opportunities; effective procedures in identifying and securing community resources and services; ability to communicate effective in both oral and written form; computer proficiency including computer usage to prepare documents and presentations, maintain various databases, and search for information on the Internet. Ability to engage, understand and respond to the needs of business accounts. Proficient with Microsoft Office.

AdditionalRequirements:

Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage.