Business Service Center Manager - Enterprise Technology Services (ETS)

University of Texas at San Antonio; San Antonio (TX); On-site; USD 72,000 - 88,000; Full time

Job summary

The University of Texas at San Antonio seeks a Business Service Center Manager in Enterprise Technology Services (ETS) to direct the day-to-day operations of the center on campus.

Under minimal supervision, you will oversee financial, analytical, and business process services for faculty and staff, supervise staff including supervisors and students, and drive process improvements and data integrity across functional areas.

Qualifications

• Bachelor's Degree in a related field required.
• Five years of related work experience required.
• Ability to maintain confidentiality and data integrity.

Responsibilities

• Direct day-to-day operations of the Business Center.
• Oversee financial, budget, personnel, payroll, purchasing and records with accuracy and timeliness.
• Supervise staff and conduct annual performance evaluations.
• Develop controls for business processes and improve data integration.
• Prepare monthly financial reports for department chairs and faculty.
• Coordinate with department chairs, vendors, and clients to resolve issues.

Skills

Office Administration

Written and Verbal Communication

Business Process Improvement

Collaboration Management

Leadership

Education

Bachelor's Degree

Job description

Business Service Center Manager - Enterprise Technology Services(ETS)

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 16428

Full/Part Time: Full Time

Position Information

The University of Texas at San Antonio (UT SanAntonio) is a nationally recognized, top-tier public researchuniversity that unites the power of higher education, biomedicaldiscovery and healthcare within one visionary institution. As thethird-largest research university in Texas and a CarnegieR1-designated institution, UT San Antonio is a model of access andexcellence — advancing knowledge, social mobility and public healthacross South Texas and beyond. UT San Antonio serves approximately42,000 students in 320 academic programs spanning science,engineering, medicine, health, liberal arts, AI, cybersecurity,business, education and more. With 17,000 faculty and staff, UT SanAntonio has also been recognized as a Top Employer in Texas byForbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram,Facebook,YouTube or LinkedIn.

Salary Range: Up to $80,000/Annualized,commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will beaccepted through 11:59 PM CDT on 10/7/2026. At the discretion ofthe hiring department, this posting may close once a sufficientnumber of qualified applications have been received.

Required Application Materials:

• Resume is required.
• Cover letter is required.
• Contact information for three professional references.

Job Summary

The Business Service Center Manager, under minimal supervisionand with use of initiative and independent judgment, directs andoversees the Business Service Center's day-to-day operations.

Core Responsibilities

1. Responsible for processing all business transactions andproviding various financial, analytical, and business processtransactional services to faculty and staff within the area ofassigned responsibility. Plans, assigns, and supervises the work ofothers.
2. Manages the day-to-day operations of the Business Center.Oversees the completion, accuracy, and timeliness of a variety ofcomplex business transactions, including a combination ofaccounting (posting/reconciling), budget development andmonitoring, personnel, and payroll transactions, purchasing,records management, and other related areas.
3. Supervises the Business Center Specialists and studentassistants and provides training regarding various businesstransactions such as: accounting, purchasing and procurement,travel, and reconciliation of accounts. Establishes clearexpectations from Business Center staff and prepares annual staffperformance evaluations to identify strengths and opportunities forimprovement.
4. Establishes system of controls for business process managementsystems and develops procedures to improve existing systems;establishes methods for capturing, defining, analyzing, andstreamlining processes for better delivery of administrativeservices, data flows, approvals, feedback loops, internal controls,and process execution.
5. Ensures documentation and accuracy of business processes,controls that are effective, efficient, and protect data integrity.Coordinates with appropriate functional leads to implementprocesses that improve data integration and process improvementsacross all functional areas.
6. Prepares monthly financial reports for Department Chairs andfaculty on various funding sources: federal, state, local, andprivate, to ensure compliance with university policies.
7. Participates in the implementation of goals, policies,priorities, and procedures related to business process managementregarding resource allocation, human resources modeling, andcoordination of people and resources; communicates and coordinatespolicies, practices, and procedures with departmentchairs/managers, vendors, reporting agencies, clients, and othercustomers.
8. Identifies and resolves issues, concerns, discrepancies,problems, and inconsistencies, determining appropriate correctiveprocedures.
9. Maintains a high degree of confidentiality and ensures thesafety of all confidential and sensitive information associatedwith this role.
10. Acts as liaison between departments and internal or externalcustomers; interacts with clients by telephone, electronically orface to face to identify and support their transactionalneeds/requirements; proactively engages customers through reportingand personal responses; obtains, researches and evaluates allrelevant information to handle inquiries and complaints; respondspromptly to customer inquiries/requests; handles and resolvescustomer complaints; elevates unresolved issues to the appropriateresources; manages client expectations and provides consistentclient updates; keeps records of client interactions, transactions,and actions taken; communicates and coordinates with internaldepartments as needed to resolve client issues.
11. Oversees recruitment and hiring efforts for exempt andnon-exempt personnel; creates employment requisitions for posting;reviews.
12. Ensures timely and accurate processing of all personnel actionsin the HRIS, to include, but not limited to, creating andsubmitting documents/requests via respective institutional systems,in accordance with established University and Human Resourcespolicies and procedures; collaborates closely with Human Resourcesregarding employee relations and compensation matters.
13. Works closely with Talent Acquisition to ensure the hiringmanagers work their job postings and find candidates to fill thevacant positions; ensure the onboarding and offboardingprocesses with the supervisors have been completed.
14. Ensures the organization charts are complete and accurate; postmonthly in Teams.
15. Completes special projects and assignments.
16. Performs other duties as assigned.

Required Qualifications

• Bachelor's Degree in a related work experience.
• At the discretion of the department, education and experiencemay be substituted on a one year for one year basis.
• Five (5) years of related work experience.
• This position may require the ability to maintain the securityand integrity of UT San Antonio and its infrastructure per TexasEO-GA-48.

Preferred Qualifications

• Experience with Organizational Charts management.

Knowledge, Skills, and Abilities

• Office Administration
• Written and Verbal Communication
• Business Process Improvement
• Collaboration Management
• Leadership

Working Conditions

• Office Environment. Workdays, areas, and work hours may varybased on the needs of the department. Ability to travel to and frommeetings, training sessions or other business-relatedevents.

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary,if walking and standing are required, only occasionally.

This position will work primarily on campus.Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check.Verification of a valid driver's license and Motor Vehicle Record(MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative actionemployer, it is the policy of The University of Texas at SanAntonio to promote and ensure equal employment opportunity for allindividuals regardless of race, color, religion, sex, genderidentity, sexual orientation, national origin, age, disability orgenetic information, and veteran status. The University iscommitted to the Affine...