Enterprise Network Analyst - Enterprise Technology Services (ETS)

UT Tyler; San Antonio (TX); On-site; USD 59,000 - 73,000; Full time

Job summary

The Enterprise Network Analyst position at The University of Texas at San Antonio focuses on installing, testing, administering, and documenting enterprise data center, network, and VoIP infrastructure across the university. It emphasizes system installation, performance tuning, and problem resolution on large-scale enterprise systems.

This on-campus role requires a Bachelor's degree and approximately one year of related experience, with responsibilities spanning security, maintenance, backups,

Qualifications

• Bachelor's Degree in a related field.
• 1 year of related work experience.
• Security and integrity requirements per EO-GA-48.

Responsibilities

• Install, test, administer and document enterprise data center, network and VoIP hardware/software.
• Support data centers, network and VoIP components, PDUs, UPSs, WAN/LAN, VPN, IP addressing.
• Implement security for data centers, network and VoIP protection and client access.
• Document processes and maintain hardware/software configuration databases.

Skills

Technical Support

Troubleshooting

Systems Administration

Data Management

ServiceNow

Customer Experience Management

Education

Bachelor's Degree

Tools

Cisco UC

UCCX

HyperView

ServiceNow

Job description

Enterprise Network Analyst - Enterprise Technology Services (ETS)

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online , on UT San Antonio Today or on X , Instagram , Facebook , YouTube or LinkedIn .

Salary Range: Up to $66,000/Annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will be accepted through 11:59 PM CDT on 10/16/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

• Resume is required.
• Cover letter is preferred.
• Contact information for three professional references.

Job Summary

The Enterprise Network Analyst is responsible for installing, testing, administering, and documenting enterprise data center, network and VoIP hardware, software, shared components, and networking protocols. This role ensures reliable and secure data centers, network and VoIP operations across the enterprise, with a focus on system installation, configuration, performance tuning, and problem resolution.

Core Responsibilities

• Manages, tests, and provides support for data centers, network and VoIP hardware, technologies, and applications. Documents processes and procedures and propose improvements.
• Installs and supports enterprise-wide data centers, network and VoIP components, technologies and related infrastructure, PDUs, UPSs, VoIP, Wireless, WAN, LAN, VPN, IP addressing.
• Implements security for data centers, network and VoIP protection and client access.
• Analyzes data center, network and VoIP requirements from functional specifications.
• Maintains hardware and software documentation standards for enterprise data centers, network and VoIP environment.
• Coordinates required changes to campus data centers, network and VoIP infrastructure..
• Schedules and performs installation, upgrades and maintains them in accordance with established Information Technology policies and procedures.
• Monitors and tunes the system to achieve optimum performance levels.
• Recognizes and troubleshoots problems with data centers, network and VoIP hardware and software.
• Ensures data or media recoverability by implementing a schedule of system backups.
• Supports media management through internal methods and procedures and through offsite storage and retrieval services.
• Conducts routine hardware and software audits of servers to ensure compliance with established standards, policies, and configuration guidelines.
• Develops and maintains a comprehensive operating system hardware and software configuration database or library of all supporting documentation.
• Assists with special projects as needed.
• Knowledge of all Microsoft Office software and able to learn and use institutional software systems.
• Complies with all State and University policies.
• Performs other duties as assigned.

Required Qualifications

• Bachelor's Degree in a related field.
• One (1) year of related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Knowledge, Skills, and Abilities

• Technical Support Customer Service Management
• Troubleshooting
• Systems Administration
• Feedback Management
• Customer Experience Management
• Data Management
• Process Automation
• Data Center Operations
• Cisco UC and UCCX
• HyperView
• ServiceNow
• Technical Support
• Customer Service Management
• Troubleshooting
• Systems Administration
• Feedback Management
• Customer Experience Management
• Data Management
• Process Automation

Working Conditions

• Office and Data Processing Environment. Occasional exposure to extreme cold and risk of electrical shock. Occasional evening and weekend work. Occasional travel to and from meetings, training sessions, or multiple university-owned campuses and leased spaces.

Physical Demands

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to push, pull, or lift 50 pounds with or without reasonable accommodations. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. Regularly required to stand, walk, use hands to feel, reach with hands and arms, and talk or hear. Occasionally required to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, feel, and/or use repetitive motions. Repetitive motions that may include the wrists, hands, and/or fingers. Reaching overhead, at or below shoulder level.

This position will work primarily on campus. Travel and parking expenses are the employee’s responsibility.

This position is contingent upon a successful background check. Verification of a valid driver’s license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affluent Action Program in compliance with all government requirements to ensure nondiscrimination.