Enterprise Network Analyst - Enterprise Technology Services (ETS)

University of Texas at San Antonio; San Antonio (TX); On-site; USD 59,000 - 73,000; Full time

Job summary

University of Texas at San Antonio is seeking an Enterprise Network Analyst to manage and secure enterprise data centers, network and VoIP systems. The role focuses on installation, testing, tuning, and problem resolution to ensure reliable operations across campus.

Responsibilities include coordinating changes, maintaining documentation, and supporting project work. A Bachelor's degree and at least 1 year of related experience are required, with a background in Cisco UC/UCCX, ServiceNow, and

Qualifications

• Bachelor's degree in a related field and at least 1 year of related work experience.
• Ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
• Experience with enterprise data centers, networks and VoIP technologies.
• Knowledge of Microsoft Office and ability to learn institutional software systems.

Responsibilities

• Manage, test, and support data centers, network and VoIP hardware, technologies, and applications.
• Install and support enterprise-wide data centers, network and VoIP components and related infrastructure.
• Implement security for data centers, network and VoIP protection and client access.
• Document processes and procedures, and propose improvements.
• Maintain hardware and software documentation standards for the enterprise environment.

Skills

Data Center Operations

Systems Administration

Troubleshooting

ServiceNow

HyperView

Data Management

Process Automation

Cisco UC/UCCX

Technical Support

Customer Experience Management

Education

Bachelor's Degree in a related field

Tools

HyperView

ServiceNow

Cisco UC/UCCX

Job description

Enterprise Network Analyst - Enterprise Technology Services(ETS)

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 16432

Full/Part Time: Full Time

Position Information

The University of Texas at San Antonio (UT SanAntonio) is a nationally recognized, top-tier public researchuniversity that unites the power of higher education, biomedicaldiscovery and healthcare within one visionary institution. As thethird-largest research university in Texas and a CarnegieR1-designated institution, UT San Antonio is a model of access andexcellence — advancing knowledge, social mobility and public healthacross South Texas and beyond. UT San Antonio serves approximately42,000 students in 320 academic programs spanning science,engineering, medicine, health, liberal arts, AI, cybersecurity,business, education and more. With 17,000 faculty and staff, UT SanAntonio has also been recognized as a Top Employer in Texas byForbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range: Up to $66,000/Annualized,commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will beaccepted through 11:59 PM CDT on 10/16/2026. At the discretion ofthe hiring department, this posting may close once a sufficientnumber of qualified applications have been received.

Required Application Materials

• Resume is required.
• Cover letter is preferred.
• Contact information for three professional references.

Job Summary

The Enterprise Network Analyst is responsible for installing,testing, administering, and documenting enterprise data center,network and VoIP hardware, software, shared components, andnetworking protocols. This role ensures reliable and securedata centers, network and VoIP operationsacross theenterprise, with a focus on system installation, configuration,performance tuning, and problem resolution.

Core Responsibilities

1. Manages, tests, and provides support for data centers, networkand VoIP hardware, technologies, and applications. Documentsprocesses and procedures and propose improvements.
2. Installs and supports enterprise-wide data centers, network andVoIP components, technologies and related infrastructure, PDUs,UPSs, VoIP, Wireless, WAN, LAN, VPN, IP addressing.
3. Implements security for data centers, network and VoIPprotection and client access.
4. Analyzes data center, network and VoIP requirements fromfunctional specifications.
5. Maintains hardware and software documentation standards forenterprise data centers, network and VoIP environment.
6. Coordinates required changes to campus data centers, networkand VoIP infrastructure..
7. Schedules and performs installation, upgrades and maintainsthem in accordance with established Information Technology policiesand procedures.
8. Monitors and tunes the system to achieve optimum performancelevels.
9. Recognizes and troubleshoots problems with data centers,network and VoIP hardware and software.
10. Ensures data or media recoverability by implementing a scheduleof system backups.
11. Supports media management through internal methods andprocedures and through offsite storage and retrieval services.
12. Conducts routine hardware and software audits of servers toensure compliance with established standards, policies, andconfiguration guidelines.
13. Develops and maintains a comprehensive operating systemhardware and software configuration database or library of allsupporting documentation.
14. Assists with special projects as needed.
15. Knowledge of all Microsoft Office software and able to learnand use institutional software systems.
16. Complies with all State and University policies.
17. Performs other duties as assigned.

Required Qualifications

• Bachelor's Degree in a related field.
• One (1) year of related work experience.
• This position may require the ability to maintain the securityand integrity of UT San Antonio and its infrastructure per TexasEO-GA-48.

Knowledge, Skills, and Abilities

• Technical Support Customer Service Management
• Issue Resolution
• Troubleshooting
• Systems Administration
• Feedback Management
• Customer Experience Management
• Process Standardization
• Data Management
• Process Automation
• Data Center Operations
• Cisco UC and UCCX
• HyperView
• ServiceNow
• Technical Support
• Customer Service Management
• Issue Resolution
• TroubleshootingSystems Administration
• Feedback Management
• Customer Experience Management
• Process Standardization
• Data Management
• Process Automation

Working Conditions

• Office and Data Processing Environment. Occasionalexposure to extreme cold and risk of electrical shock.Occasional evening and weekend work. Occasional travelto and from meetings, training sessions, or multipleuniversity-owned campuses and leased spaces.

Physical Demands

• Medium work: Exerting up to 50 pounds of force occasionally,and/or up to 20 pounds of force frequently, and/or up to 10 poundsof force constantly to move objects. Ability to push, pull,or lift 50 pounds with or without reasonable accommodations.Required to have close visual acuity to perform an activitysuch as: preparing and analyzing data and figures; transcribing;viewing a computer terminal; extensive reading; visual inspectioninvolving small defects, small parts, and/or operation of machines(including inspection); using measurement devices; and/or assemblyor fabrication of parts at distances close to the eyes.Regularly required to stand, walk, use hands to feel, reachwith hands and arms, and talk or hear. Occasionally requiredto climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk,push, pull, lift, finger, grasp, feel, and/or use repetitivemotions. Repetitive motions that may include the wrists,hands, and/or fingers. Reaching overhead, at or belowshoulder level.

This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record(MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative actionemployer, it is the policy of The University of Texas at SanAntonio to promote and ensure equal employment opportunity for allindividuals regardless of race, color, religion, sex, genderidentity, sexual orientation, national origin, age, disability orgenetic information, and veteran status. The University iscommitted to the Affluent Action Program in compliance with allgovernment requirements to ensure nondiscrimination.