Business Professional - Admin Assistant

dawarconsulting; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Unknown Client in Milpitas, CA is seeking an Administrative Assistant to support Sales, Service, and Operations teams. You will manage customer inquiries, prepare quotations, process purchase orders, and help ensure timely delivery of sales documentation.

The role requires a Bachelor's degree or equivalent, 2+ years in admin or customer-facing roles, and strong Excel, Word, and Outlook skills. You will maintain customer records in CRM, assist with billing and revenue reporting, and support

Qualifications

• Bachelor's degree in Business Administration or related field, or equivalent work experience.
• Minimum of 2 years in administrative support, sales support, customer service, or business operations.
• Experience preparing quotations, processing purchase orders, billing, and revenue collection.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide administrative support to Sales, Service, and Operations teams.
• Serve as primary contact for customers via phone and email.
• Prepare and process quotations, POs, and sales documentation.
• Coordinate with internal departments to support maintenance service sales.
• Maintain customer records and service activities in CRM.
• Assist with billing, invoicing, and revenue reporting.
• Generate reports and provide updates to management.
• Support month-end, quarter-end, and year-end activities.
• Ensure documentation is complete and compliant with company policies.

Skills

Customer service

Communication

Organization

Microsoft Office

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

Word

Outlook

CRM systems

Job description

Our client, a world leader in semiconductors, is looking for a “Admin Assistant” based out of Milpitas, CA. Job Duration: Long-Term Contract (Possibility Of Extension) Rate: $26/hr on W2 Company Benefits: Medical, Dental, Vision, Paid Sick Leave, 401K

Key Responsibilities:

• Provide administrative support to Sales, Service, and Operations teams to ensure efficient day-to-day business operations.
• Serve as a primary point of contact for customers, responding to inquiries via phone and email while maintaining strong customer relationships.
• Prepare and process customer quotations, purchase orders (POs), and sales documentation accurately and in a timely manner.
• Coordinate with internal departments to support maintenance service sales and ensure customer requirements are met.
• Maintain accurate customer records, installed base information, and service activities within SAP CRM or other CRM systems.
• Track and support revenue collection activities while ensuring compliance with SOX (Sarbanes-Oxley) business processes.
• Assist with billing, invoicing, contract administration, and revenue reporting to support quarterly and annual business objectives.
• Generate reports, analyze service and sales data, and provide updates to management.
• Document customer equipment issues and coordinate with appropriate teams to facilitate timely resolution.
• Support peak business periods, including month-end, quarter-end, and year-end activities.
• Ensure all administrative documentation is complete, accurate, and maintained according to company policies.
• Perform additional administrative and operational duties as assigned.

Required Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in administrative support, sales support, customer service, or business operations.
• Experience preparing quotations, processing purchase orders, billing, and revenue collection.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.

Preferred Qualifications:

• Experience using SAP CRM, SAP ERP, or other CRM platforms.
• Knowledge of SOX compliance and business process controls.
• Experience supporting service operations or maintenance organizations.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Experience preparing reports and supporting business analytics.