Business Process Transformation Lead

Stonehill - A Strategy & Innovation Consulting Firm; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Stonehill is a strategy and innovation consultancy seeking a Business Process Transformation Lead to help clients reimagine operations using design thinking, BI, and change management.

You will document processes, build financial/operational models, and audit processes for verification and training opportunities, while managing project plans and deliveringables.

Qualifications

• Bachelor's degree in engineering, business, or related field.
• 2-5 years delivering process and change management solutions.
• 2-5 years creating financial models and performing advanced data analysis.
• 2-5 years in a consulting/agency environment.

Responsibilities

• Facilitate meetings, workshops, and ideation sessions.
• Drive process change through interviews, analysis, and workshops.
• Create deliverables including processes, SOPs, manuals, and customer journeys.
• Develop KPIs, scorecards, and metrics to measure outcomes.
• Manage project plans and report progress to stakeholders.
• Perform financial analysis and capacity/benefit analyses.

Skills

Process improvement

Program management

Agile/Design thinking/Lean

Delivery of services

Problem solving

Change management

Data analysis

Communication

Time management

Education

Bachelor's degree in engineering, business, or related field

Tools

Excel

Power BI

Job description

Stonehill is a strategy and innovation consultancy that helps businesses to identify opportunity, create change, and accelerate growth.We are currently searching for a Business Process Transformation Lead to join our team.As a Lead, you will help our clients reimagine their operations through the use of design thinking, business intelligence, and change management.You will actively work to document business processes, build variable driven financial/operational models, and audit process for verification and training opportunities.You will manage the project plans and actively produce deliverables.

Responsibilities include:

• Facilitate meetings, workshops, and design thinking-based ideation sessions.
• Drive process change through staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
• Create various deliverables including processes, SOPs, manuals, customer journeys, and other documents.
• Develop KPIs, scorecards, and metrics that measure the outcomes of change.
• Manage project plans and report progress to multiple stakeholders.
• Perform financial analysis, capacity modeling, and benefit analyses.

Required Skills:

• Application of process improvement techniques, experience creating process documentation, and demonstrated success facilitating design / strategy workshops.
• Management of programs, project plans and cross organizational resources.
• Deep understanding of agile, design thinking, lean or other delivery frameworks
• Demonstrated experience managing the delivery of business services, technology and/or marketing solutions.
• Experience identifying and resolving complex technical and business process issues.
• Ability to impact operations and effect change without being confrontational.
• Strong skills in data analysis including use of Excel, Power BI, etc.
• Excellent communication and presentation skills (verbal, written, phone, video, etc.).
• Extremely organized with strong time-management skills.

Education and/or Experience:

• Bachelor's Degree in engineering, business, or related field
• 2-5 years of experience in delivering process and change management solutions.
• 2-5 years of experience creating financial models and performing advanced data analysis
• 2-5 years of experience working in a consulting/agency environment.