Business Process Consultant Intermediate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Michigan Medicine in Ann Arbor is seeking an experienced universal administrator to support the Ambulatory Care Services Business Operations team. The role coordinates activities for the Senior Director, analyzes data, and drives initiatives across multiple leadership meetings.

The ideal candidate has strong organizational skills and comfort with data, plus experience in clinical workflows and cross-functional collaboration.

Qualifications

• Bachelor’s degree in health services administration, industrial engineering, business administration, or an equivalent combination of education and experience.
• Minimum of 5 years progressive work experience in clinical operations, project management, process improvement and/or data analysis.
• Experience with Excel, Tableau, Power BI or similar analytical tools.
• Ability to work effectively with ambulatory leaders and staff across disciplines.

Responsibilities

• Represent the Office of the ACS Senior Director on projects, meetings, initiatives and issues.
• Coordinate and facilitate high-level planning and discussions within Ambulatory Care Services.
• Manage short-term projects independently and perform business process analysis.
• Prepare and analyze proposals, develop action plans and implement as appropriate.
• Gather and synthesize complex data to inform decision-making for broad audiences.
• Plan, track, report and close out projects.

Skills

Analytical thinking

Cross-functional collaboration

Strategic thinking

Problem solving

Leadership

Communication

Organizational skills

Education

Bachelor’s degree in health services administration, industrial engineering, business administration, or equivalent

Tools

Excel

Tableau

Power BI

Job description

Job Summary

This position is a member of the Business Operations team within Michigan Medicine, Ambulatory Care Services (ACS). This individual will be responsible for a wide variety of activities to enable the effectiveness of the ACS Business Operations team by supporting the execution of the portfolio of the Senior Director of ACS Business Operations by coordinating, key activities, gathering and analyzing data and support agenda planning for various leadership meetings. This individual will also be assigned to lead, drive and manage work that supports the strategies, initiatives, and goals of office of the organization. The individual must have strong organizational skills, comfort with working with data sets and solid knowledge of clinical workflows. An ideal candidate will have a demonstrated ability to be proactive, organized, approachable, collaborative and intuitive.

Responsibilities

• Represent the Office of the ACS Senior Director of Patient Access Services & Business Operations on projects, meetings initiatives and issues within the department.
• High-level administrative planning, coordination and facilitation of key discussions within Ambulatory Care Services (ACS).
• Ability to manage short term projects independently operate and perform business process analysis and recommend/implement improvements
• Prepares and/or analyzes proposals on moderate to complex initiatives, making recommendations, action plans and implementing as appropriate.
• Ability to effectively gather and synthesize complex data and information to support succinct communications to influence decision-making and inform broad audiences.
• Responsible for planning, tracking reporting and closing out projects
• All other duties as assigned.

Required Qualifications

• Bachelor?s degree in health services administration, industrial engineering, business administration, or an equivalent combination of education and experience.
• Minimum of 5 years progressive work experience in clinical operations, project management, process improvement and/or data analysis
• Experience working with various analytical tools including Excel, Tableau, Power BI or similar applications
• Demonstrated by the ability to work effectively with ambulatory leaders, physician faculty, administrative staff and teams across various disciplines across the organization.
• Strategic, systems-based thinking with the ability to synthesize complex data into valuable and actionable insights.
• Demonstrated problem solving, influence and conflict resolution skills.
• Strong leadership, communications and organizational skills.

Desired Qualifications

• Knowledge of Michigan Medicine?s systems, policies and procedures

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday - Friday, 8am-5pm, Day shift. Full Time, 40 hours per week.

Work Locations

Michigan Medicine building at Green Rd, Ann Arbor MI.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.