Business Process Consultant/Strategic Advisor to the Chief Physician Executive (CPE)

Michigan Medicine; Ann Arbor (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

A major healthcare organization in Ann Arbor is seeking a Business Process Consultant/Strategic Advisor to enhance clinical performance and operational strategies. This position demands a master's degree in health services or a related field, paired with over 10 years of healthcare leadership experience. Responsibilities include advising the Chief Physician Executive, leading initiatives for clinical quality, and fostering collaboration across departments. The role is primarily on-site with limited remote work options.

Qualifications

• 10+ years of leadership experience in healthcare.
• Strong oral and written communication skills.
• Experience in project management and organizational change.

Responsibilities

• Lead design and implementation of clinical initiatives.
• Assist CPE with clinical quality and operational strategies.
• Evaluate and monitor project performance and reports.

Skills

Leadership in healthcare

Communication skills

Project management

Problem-solving

Collaboration

Education

Master’s degree in health services administration or equivalent

Job description

Business Process Consultant/Strategic Advisor to the Chief Physician Executive (CPE)

Join to apply for the Business Process Consultant/Strategic Advisor to the Chief Physician Executive (CPE) role at Michigan Medicine

This position is a key member of the Office of the Enterprise Triad of Michigan Medicine and reports directly to the Chief Physician Executive (CPE). The primary purpose of this position is to enable the achievement of the vision, mission, and values of Michigan Medicine by advancing systemwide clinical, operational, and cultural priorities across the enterprise. It includes supporting the CPE and Triad partners in the development and execution of enterprise strategies, clinical transformation initiatives, and integrated change management efforts within Michigan Medicine’s highly complex, matrixed, and dynamic environment.

What You’ll Do

• Lead and support the design, implementation, and evaluation of systems and processes impacted by enterprise-level clinical and operational strategic initiatives, including integration with medical school activities.
• Assist the CPE in the development and execution of short‑ and long‑term tactics that advance clinical quality, safety, operational performance, and workforce priorities, especially as they relate to our academic faculty, clinical departments, and medical school.
• Standardize tools, templates, and methodologies that enhance effectiveness, promote consistency, and reduce unnecessary variation or cost.
• Monitor progress and performance against project and program plans, identify clinical or operational barriers, mitigate risks, and ensure timely execution.
• Participate in the development of innovative funds flows and finances, in conjunction with Finance, within the University of Michigan Medical Group (UMMG) and our clinical Departments.
• Provide high‑level administrative coordination, facilitation, and oversight of strategic initiatives sponsored by the Chief Physician Executive and supported by the Enterprise Triad.
• Build and maintain strong, collaborative relationships with leaders across hospitals and health centers, the Medical School, nursing, faculty group practice, shared services, and physician leadership groups to advance CPE‑ and Triad‑led initiatives.
• Serve as a strategic advisor to the Chief Physician Executive regarding organizational alignment, communication strategies, clinical integration, and enterprise‑wide change management.
• Prepare, analyze, and synthesize proposals and recommendations on complex clinical and operational initiatives; develop associated action plans and coordinate implementation.
• Support the CPE in planning and implementing short‑ and long‑term strategies, policies, procedures, programs, and enterprise priorities that strengthen clinical performance and integration.
• Manage clinical, operational, or strategic programs and projects that enhance enterprise performance; participate in the design, implementation, and evaluation of initiatives supporting systemwide goals.
• Synthesize large amounts of clinical, operational, and strategic data into succinct communications that support executive decision‑making and inform diverse audiences.
• Collaborate with partners to assess and recommend fiscal, human, and material resources required for programs and projects.
• Maintain a deep understanding of enterprise clinical and operational priorities to anticipate needs, manage emerging issues, and identify opportunities for alignment or improvement.
• Coordinate, review, and summarize literature, reports, benchmarking analyses, environmental scans, and briefing materials as assigned.
• Perform other duties as assigned in support of the Chief Physician Executive and Enterprise Triad leadership.

Required Qualifications

• Master’s degree in health services administration, healthcare, business administration, public health, nursing, or an equivalent combination of education and experience.
• Minimum of 10 years of progressive leadership experience in healthcare, with demonstrated knowledge of clinical work, clinical operations, and clinical workflows.
• Outstanding oral and written communication and interpersonal skills, with demonstrated ability to work effectively with administrative leaders, clinicians, faculty, staff, interprofessional teams, and system partners.
• Demonstrated leadership in project management, continuous improvement, and implementation of organizational change.
• Proven ability to work successfully with interdisciplinary teams and represent the mission, values, and priorities of Michigan Medicine.

Desired Qualifications

• Strategic and systems‑based thinking, with the ability to apply these competencies across a complex health system.
• Strong problem‑solving skills, including the ability to develop solutions, prioritize work, manage deadlines, and navigate ambiguity in a layered matrixed environment.
• Demonstrated effectiveness in influence, negotiation, and conflict resolution.
• High degree of creativity, initiative, resourcefulness, and adaptability.
• Strong independent judgment, self‑motivation, and ability to manage sensitive and confidential information responsibly.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. This position will require the candidate to be on‑site in the Medical Science 1 building more than 75% of the time.

Background Screening

Michigan Medicine conducts background screening and pre‑employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre‑employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U‑M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U‑M EEO Statement

The University of Michigan is an equal employment opportunity employer.