Business Proc Consultant

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

2:1 retirement match

Job summary

Michigan Medicine is seeking a qualified leader to join the Ambulatory Care Project Management Office. This role supports the vision, mission, and values of Michigan Medicine, driving and supporting organizational and initiative change management within a complex health system.

The individual will operate with wide discretion in a matrixed environment. The position leads design, implementation, and evaluation of systems impacted by strategic initiatives, standardizes tools and methodologies, and

Qualifications

• Master's degree in health services administration, healthcare, business administration, or equivalent.
• Progressive leadership experience in healthcare with understanding of clinical work and workflows.
• Excellent oral and written communication across diverse stakeholders.
• Strategic, systems-based thinking applied in a large organization.
• Ability to identify problems, prioritize, and manage deadlines in a matrixed environment.
• Proven problem solving, influence and conflict resolution skills.
• Experience in project management and continuous improvement strategies.
• Ability to work effectively with diverse, interdisciplinary teams and uphold the organization's mission.

Responsibilities

• High-level administrative coordination and facilitation of strategic initiatives within Ambulatory Care.
• Maintain relationships across leaders to advance Ambulatory Care initiatives.
• Provide leadership/advisement on organizational alignment, communication and change management.
• Prepare and analyze proposals, develop action plans and implement as appropriate.
• Support leadership in planning and implementing short- and long-term strategies and programs.
• Manage programs/projects to enhance strategic initiatives and system effectiveness.
• Synthesize data to support communications for decision-making.
• Identify resource requirements for projects and initiatives.
• Develop knowledge of strategic priority areas to handle matters independently.
• Coordinate literature review and briefing requests as assigned.
• All other duties as assigned.

Skills

Strategic leadership

Change management

Communication skills

Project management

Independent judgment

Healthcare acumen

Education

Master's degree in health services administration or related field

Job description

Position Overview

This position is a member of the Ambulatory Care Project Management Office. The primary objective of this role is to enable the vision, mission, and values of Michigan Medicine, as well as help to effectively develop, drive and support organizational and/or initiative change management strategy within the complex, dynamic environment of the health system. The individual must have the skill set and experience to enable them to operate with wide discretion and independent judgment in our highly complex and matrixed environment.

Strategic Initiatives

Accountability for designing, implementing and evaluating systems impacted by strategic initiatives; assist with the development and implementation of short- and long-term tactics. This individual will contribute with the goal of enhancing the effectiveness of initiatives, standardizing tools, templates, mechanisms and methodologies that will ultimately deliver more value with lower costs. This will include monitoring progress and performance against the project plan, identifying and resolving operational problems, and minimizing delays.

Responsibilities

• High-level administrative coordination and facilitation of strategic initiatives within Ambulatory Care.
• Maintains relationships and collaborates closely with leaders across the institution to advance Ambulatory Care initiatives.
• Provide leadership /consultation/ advisement regarding organizational alignment strategies, communication and change management strategies and integration of systems management structure through to execution.
• Prepares and/or analyzes proposals on complex initiatives, making recommendations, action plans and implementing as appropriate.
• Supports Leadership in the planning process including development and implementation of the resulting short- and long-term strategies, policies, procedures, practices, and programs.
• Manages programs and/or projects to enhance strategic initiatives. Plans, implements, and evaluates specific projects designed to enhance system effectiveness. Participates in the design, implementation, and evaluation of defined programs to promote attainment of system goals.
• Synthesizes large quantities of data and information to support succinct communications to influence decision-making and inform broad audiences.
• Works with peer groups to identify and recommend fiscal, material, and human resource requirements for specific project/programs.
• Develops and maintains a strong knowledge of strategic priority areas to enable independent handling of appropriate matters.
• Coordinates, reviews, and summarizes relevant literature sources and briefing requests as assigned.
• All other duties as assigned.

Required Qualifications

• Master's degree in health services administration, healthcare, business administration, or an equivalent combination of education and experience.
• Progressive leadership experience in healthcare with experience in understanding clinical work and workflows.
• Excellent oral and written communication and interpersonal skills, as demonstrated by the ability to work effectively with administrative partners, faculty, staff and individuals, and/or teams, across disciplines and the organization.
• Strategic, systems based thinking with the ability to apply this leadership across the organization.
• Ability to identify problems and develop solutions, prioritize workload, manage deadlines and organize workflow in a multi- layered matrixed environment.
• Demonstrated problem solving, influence and conflict resolution skills.
• Demonstrated leadership in project management and continuous improvement strategies.
• Demonstrated ability to work effectively with diverse, interdisciplinary teams, and represent the mission of the organization.
• A high degree of creativity, initiative, and resourcefulness.
• Solid independent judgement and self- motivation.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.