Business Order Coordinator I

Knology Of Augusta; Augusta (GA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

WOW!, a leading provider of Internet, cable, and phone services, is seeking a Business Order Coordinator I for its Augusta, GA operations. This hybrid role requires in-office work three days per week with two days remote, focusing on order accuracy, billing integration, and customer service excellence.

Responsibilities include processing coax business orders, performing quality control, and generating reports to track service effectiveness.

Qualifications

• High school diploma required.
• Minimum 1 year of work-related experience preferred.
• Proficiency with Word processing, Spreadsheet, Internet, Email; ability to learn billing software systems.

Responsibilities

• Verify and process all pre- or post-install simple coax business orders, including new installations, upgrades/downgrades, service requests, LNPs, disconnects, contract renewals, post-install QC, and complete order entry and billing activity.
• Screen business orders for accuracy, including pricing and discounts, ensuring correct timing for a seamless installation experience.
• Gather data and prepare reports to measure the effectiveness of service and support activities.

Skills

Organized

Detail-oriented

Customer-focused

Multitask

Written communication

Verbal communication

Time management

Troubleshooting

Problem solving

Education

High school diploma

Job description

This is not a remote position. This is a Hybrid schedule: in office 3 days /week, and 2 days WFH.

The Opportunity

The Business Order Coordinator I plays an important role in ensuring business customer orders are accurate, complete, and processed efficiently from order entry through installation. This position is responsible for quality control of pre- and/or post-installation orders and order entry for simple coax installations. You'll work with customer orders, billing, CRM activity, and internal teams to help ensure a seamless installation experience while maintaining a high level of accuracy and customer service.

What You'll Do

Order Processing & Quality Control

Verify and process all pre- or post-install simple coax business orders, including:

• New installations
• Upgrades/downgrades
• Service requests
• LNPs
• Disconnects
• Contract renewals
• Post-install QC
• Complete order entry and billing activity for simple coax business customers.

Screen business orders for accuracy, including pricing, discounts, and other order details. Understand task dependencies and required timing to provide customers with a seamless installation experience. Status opportunities in the CRM to support accurate commission payouts. Keep the supervisor informed of any operational issues related to orders.

Reporting & Administrative Support

Gather data and prepare reports to measure the effectiveness of service and support activities as required by management.

• Research
• Filing
• Assistance with mailings
• Other related duties

Perform all other duties as assigned.

What You'll Bring

We're looking for someone who is organized, detail-oriented, customer-focused, and able to manage multiple priorities while maintaining accuracy.

Skills & Abilities

Good knowledge base of Internet, Cable, and Telephony Exceptional organizational skills and ability to multitask Ability to provide outstanding customer service and support in a professional manner and in accordance with company policies and standards Strong attention to detail and organization Troubleshooting skills Excellent written and verbal communication skills Excellent time management skills

Education & Experience

High school diploma Minimum 1 year of work-related experience

Computer Skills Proficiency with: Word processing software Spreadsheet software Internet software Email Ability to learn billing software systems and access online support/tools

Physical Demands & Working Conditions

The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk and hear Required to use hands to type, handle objects, and paperwork Required to reach and hold items at chest level or reach above the shoulder Required to use close vision and be able to focus Required to work a designated shift

Make an Impact

Behind Every Business Installation If you're someone who catches the details others miss, enjoys solving problems, and takes pride in delivering great customer service, the Business Order Coordinator I role is an opportunity to make a meaningful impact behind the scenes - helping ensure every business order is accurate and every installation gets off to the right start.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [e-mail]