Business Order Coordinator I

WOW!; Augusta (GA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

WOW! is seeking a detail-oriented Business Order Coordinator I to ensure accurate processing from order entry through installation. Hybrid schedule: in office 3 days a week and 2 days work-from-home.

You will manage simple coax business orders, perform QC, and support billing and CRM tasks to deliver a smooth installation experience. The role requires strong organizational skills, multitasking ability, and excellent communication to support management and customers.

Qualifications

• High school diploma.
• At least 1 year of related experience.
• Proficient with office software and CRM systems.

Responsibilities

• Process pre- and post-install orders and verify accuracy.
• Quality control of orders and entry for simple installations.
• Update CRM with order status and assist with billing activities.
• Prepare reports on service activities and perform clerical duties.
• Provide excellent customer service and support per company standards.

Skills

Attention to detail

Multitasking

Customer service

Time management

Communication skills

Education

High school diploma

Tools

CRM software

Billing software

Microsoft Excel

Job description

This is not a remote position. This is a Hybrid schedule: in office 3 days /week, and 2 days WFH.The OpportunityThe Business Order Coordinator I plays an important role in ensuring business customer orders are accurate, complete, and processed efficiently from order entry through installation. This position is responsible for quality control of pre- and/or post-installation orders and order entry for simple coax installations.You'll work with customer orders, billing, CRM activity, and internal teams to help ensure a seamless installation experience while maintaining a high level of accuracy and customer service.What You'll DoOrder Processing & Quality ControlVerify and process all pre- or post-install simple coax business orders, including:New installationsUpgrades/downgradesService requestsLNPsDisconnectsContract renewalsPost-install QCComplete order entry and billing activity for simple coax business customers.Screen business orders for accuracy, including pricing, discounts, and other order details.Understand task dependencies and required timing to provide customers with a seamless installation experience.Status opportunities in the CRM to support accurate commission payouts.Keep the supervisor informed of any operational issues related to orders.Reporting & Administrative SupportGather data and prepare reports to measure the effectiveness of service and support activities as required by management.Perform necessary clerical work as defined by management, including:ResearchFilingAssistance with mailingsOther related dutiesPerform all other duties as assigned.What You'll BringWe're looking for someone who is organized, detail-oriented, customer-focused, and able to manage multiple priorities while maintaining accuracy.Skills & AbilitiesGood knowledge base of Internet, Cable, and TelephonyExceptional organizational skills and ability to multitaskAbility to provide outstanding customer service and support in a professional manner and in accordance with company policies and standardsStrong attention to detail and organizationTroubleshooting skillsExcellent written and verbal communication skillsExcellent time management skillsEducation & ExperienceHigh school diplomaMinimum 1 year of work-related experienceComputer SkillsProficiency with:Word processing softwareSpreadsheet softwareInternet softwareEmailAbility to learn billing software systems and access online support/toolsPhysical Demands & Working ConditionsThe physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to talk and hearRequired to use hands to type, handle objects, and paperworkRequired to reach and hold items at chest level or reach above the shoulderRequired to use close vision and be able to focusRequired to work a designated shiftMake an Impact Behind Every Business InstallationIf you're someone who catches the details others miss, enjoys solving problems, and takes pride in delivering great customer service, the Business Order Coordinator I role is an opportunity to make a meaningful impact behind the scenes—helping ensure every business order is accurate and every installation gets off to the right start.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran