Business Ops Specialist: Process Excellence & D365

DSM-H Consulting; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

DSM-H Consulting is seeking a Business Analyst specialized in Dynamics 365 to own end-to-end business processes across the dealer network. The role coordinates with product teams and dealers to refine requirements, validate gaps, and guide solution design using Mavim for process documentation.

Responsibilities include leading discovery workshops, preparing materials, and ensuring dealer sign-off on functional designs, with regular on-site collaboration and real-time engagement during U.S.

Qualifications

• Degree in finance or accounting with relevant certifications.
• 2–4 years of experience in this capacity.
• Experience with Microsoft Dynamics 365 or similar ERP.
• Familiarity with Mavim and dealer requirements.
• Ability to lead workshops and coordinate with global stakeholders.

Responsibilities

• Owns End-to-End Business Processes per BPC.
• Defines detailed processes across Levels 4–6.
• Collaborates with Dealers to generate requirements.
• Partners with Product Teams to assess Dynamics 365 fit.
• Leads Dealer Discovery Workshops and prepares materials.
• Validates gap solutions with Dealers.
• Sources insights from Dealer Advisory Board.
• Maintains Mavim processes, docs, and playbooks.
• Coaches Dealers on Dynamics 365 and Converge Suite.
• Models and improves business processes.

Skills

Microsoft Dynamics 365

Global stakeholders

Mavim repository management

Dealer requirements

FDD sign-off

Solution demos

BP Flows L5

Education

Finance or Accounting degree/certifications

Tools

Mavim

Job description

DSM-H Consulting is seeking a Business Analyst specialized in Dynamics 365 to own end-to-end business processes across the dealer network. The role coordinates with product teams and dealers to refine requirements, validate gaps, and guide solution design using Mavim for process documentation.

Responsibilities include leading discovery workshops, preparing materials, and ensuring dealer sign-off on functional designs, with regular on-site collaboration and real-time engagement during U.S.