Dynamics 365 Business Process Analyst - Hybrid, Dealer Ops

Diversified Services Network, Inc.; Chicago (IL); Hybrid; USD 57,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst (Dealer ERP / Dynamics 365) to join our team in our Chicago, IL office with a hybrid schedule.

The role focuses on end-to-end dealer ERP processes and translating needs into validated requirements for Dynamics 365. You will work with North American dealers, product teams, and partners, leading discovery workshops, refining requirements, and supporting solution design decisions.

Qualifications

• Bachelor's degree in Finance or Accounting and 2–4 years of relevant experience.
• Experience with Microsoft Dynamics 365 or similar ERP platforms.
• Proficiency with business process modeling tools such as Mavim.

Responsibilities

• Owns the end-to-end business processes as defined by the Business Process Catalog (BPC).
• Defines detailed business processes across Levels 4–6, including process flows down to the L5 level.
• Works with dealers to generate and document requirements based on defined business processes.
• Partners with product teams to determine fit/gap against Dynamics 365 capabilities, and validates gap solutions with dealers.
• Leads dealer discovery workshops, preparing materials and questions, and delivers solution demos to support dealer education and discovery.
• Secures dealer sign-off on Functional Design Documents (FDDs).
• Sources insights from the Dealer Advisory Board (DAB).
• Maintains the Mavim repository, including process flows, documentation, and operational playbooks.
• Coaches dealers on Dynamics 365 and the dealer ERP platform suite.
• Conducts business process modeling, analysis, and continuous improvement.

Skills

Workshop facilitation

Stakeholder alignment

Communication

Documentation

Analytical thinking

Education

Bachelor's degree in Finance or Accounting

Tools

Microsoft Dynamics 365

Mavim

Job description

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst (Dealer ERP / Dynamics 365) to join our team in our Chicago, IL office with a hybrid schedule.

The role focuses on end-to-end dealer ERP processes and translating needs into validated requirements for Dynamics 365. You will work with North American dealers, product teams, and partners, leading discovery workshops, refining requirements, and supporting solution design decisions.