Dealer ERP & Dynamics 365 Process Analyst (Hybrid)

Diversified Services Network; Chicago (IL); Hybrid; USD 57,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst (Dealer ERP / Dynamics 365) to join our team in Phoenix, AZ, Dallas, TX, Chicago, IL, or Peoria, IL.

The hybrid model supports on-site collaboration three days per week with North American dealers and product teams. You will own end-to-end dealer ERP processes, translate needs into Dynamics 365 requirements, lead workshops, document designs, and secure sign-off on Functional Design Documents.

Qualifications

• Bachelor's degree or certification in Finance or Accounting.
• 2–4 years of relevant experience.

Responsibilities

• Owns end-to-end business processes for dealer ERP per the BPC.
• Defines detailed processes across Levels 4–6, including L5 flows.
• Documents dealer requirements from defined processes.
• Assesses fit/gap against Dynamics 365 and validates with dealers.
• Leads dealer discovery workshops and solution demos.
• Gathers dealer sign-off on Functional Design Documents.
• Maintains the Mavim repository and process playbooks.
• Coaches dealers on Dynamics 365 and dealer ERP platform suite.
• Performs business process modeling, analysis, and continuous improvement.

Skills

Dynamics 365

Mavim

Business process modeling

Education

Bachelor's degree in Finance or Accounting

Tools

Mavim

ERP platforms / CRM

Job description

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst (Dealer ERP / Dynamics 365) to join our team in Phoenix, AZ, Dallas, TX, Chicago, IL, or Peoria, IL.

The hybrid model supports on-site collaboration three days per week with North American dealers and product teams. You will own end-to-end dealer ERP processes, translate needs into Dynamics 365 requirements, lead workshops, document designs, and secure sign-off on Functional Design Documents.