Business Ops Associate: Customer-Focused & Process-Oriented

CarMax; Concord (MO); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits portal

Job summary

CarMax is seeking a Business Operations Associate at our St. Louis store. You will be the backbone of store operations, handling sales paperwork, cash management, and audits with accuracy, while delivering outstanding customer service in a fast-paced team setting.

You will process paperwork for retail and wholesale sales, manage auctions and appraisals, and train new associates, balancing multiple departments and ensuring compliance with EH&S requirements.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Attention to detail

Customer service

Organizational skills

Data entry

Tools

Microsoft Office

Job description

CarMax is seeking a Business Operations Associate at our St. Louis store. You will be the backbone of store operations, handling sales paperwork, cash management, and audits with accuracy, while delivering outstanding customer service in a fast-paced team setting.

You will process paperwork for retail and wholesale sales, manage auctions and appraisals, and train new associates, balancing multiple departments and ensuring compliance with EH&S requirements.