Operations & Customer Experience Associate

Talentify; Memphis (TN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sick time policy

Vacation leave

Job summary

CarMax Memphis is seeking a Business Operations Associate to be the backbone of store operations, handling sales paperwork, auctions, appraisals, and cash management with accuracy.

Deliver outstanding customer service, greet customers, answer questions, and guide them through paperwork while ensuring compliance and proper documentation for funding. Join a team that values transparency and integrity and offers growth within a fast-paced environment across departments.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Greet customers and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Job description

CarMax Memphis is seeking a Business Operations Associate to be the backbone of store operations, handling sales paperwork, auctions, appraisals, and cash management with accuracy.

Deliver outstanding customer service, greet customers, answer questions, and guide them through paperwork while ensuring compliance and proper documentation for funding. Join a team that values transparency and integrity and offers growth within a fast-paced environment across departments.