Business Ops Associate — Customer-Focused & Detail-Oriented

CarMax; Fremont (CA); On-site; USD 25,000 - 53,000; Part time

Job summary

CarMax Fremont is seeking a Business Operations Associate to support store operations, handle paperwork for sales and appraisals, and manage cash and deposits. You will work with multiple departments in a fast-paced environment, ensuring accuracy and compliance while delivering excellent customer service.

Responsibilities include processing paperwork, audits, and assisting with training new associates. The role requires flexibility for varied schedules, including nights and weekends, at our

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customers and teams.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and integrity; adhere to CarMax policies.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and DMV documents.
• Manage auction and appraisal transactions with accurate titles and payoffs.
• Handle cash management tasks, including deposits and security procedures.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Customer service

Data entry

Microsoft Office

Attention to detail

Cash handling

Communication skills

Job description

CarMax Fremont is seeking a Business Operations Associate to support store operations, handle paperwork for sales and appraisals, and manage cash and deposits. You will work with multiple departments in a fast-paced environment, ensuring accuracy and compliance while delivering excellent customer service.

Responsibilities include processing paperwork, audits, and assisting with training new associates. The role requires flexibility for varied schedules, including nights and weekends, at our