Business Operations Manager (Multiple Positions)

TikTok; Los Angeles (CA); On-site; USD 164,000 - 198,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Parental leave

Disability insurance

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid personal time

Job summary

TikTok is hiring a Business Operations Manager to collaborate with product development, advertising, and promo teams to drive growth and partnerships. You will design data-driven marketing plans, model partner objectives with platform resources, and track progress against KPIs.

The role requires a Bachelor’s degree in a related field and 4 years of experience (or 6 years without a degree) with 3+ years in process-building, market research, and stakeholder coordination, plus domestic travel up to

Qualifications

• Bachelor’s degree in a related field plus 4 years of experience; or 6 years without a degree.
• Must have 3 years in building processes, tracking milestones, and coordinating cross-functional delivery.
• Experience in social media business development, including research, networking, and ROI pitching.
• Experience building user feedback loops and prioritizing feature requests and usability issues.
• Experience analyzing industry trends, customers and competitors, and market sizing for product strategy.

Responsibilities

• Collaborate with cross-functional stakeholders to solve growth challenges and scale partnerships.
• Design and implement data-driven marketing strategies aligned with company goals and pricing considerations.
• Develop models to align partner objectives with platform resources and user satisfaction.
• Analyze budgets, expenses, R&D investments, and profit-loss projections to guide decisions.
• Create plans to track partner success and mentor junior team members.

Skills

Process improvement

Business development

Market research

Stakeholder collaboration

Strategic analysis

Education

Bachelor’s degree or foreign equivalent in Business Analytics/Business Administration/Marketing/Communications/Management/Finance

Job description

Business Operations Manager (Multiple Positions)

Location:

Employment Type:

Regular

Job Code:

A152035

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Responsibilities

About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.When we create and grow together, the possibilities are limitless.Join us.About the TeamOur team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!ResponsibilitiesCollaborate with cross-functional stakeholders, including product development, advertising and promotional teams, to solve key business growth challenges, foster new business relationships and scale existing partnerships.Design and implement data-driven marketing strategies aligned with company goals, market trends, and pricing considerations to enhance our partners’ product or service visibility.Develop collaborative models that meet our partners' short- and long-term business objectives and strategize the allocation of platform resources to achieve the objectives and ensure user satisfaction.Research and analyze the financial aspects of marketing and product development, including budgets, expenses, R&D investments, and profit-loss projections.Create and execute plans to track partner success and growth progress.Mentor junior-level team members.

Qualifications

QualificationsMust have a Bachelor's degree or foreign equivalent degree in Business Analytics, Business Administration, Marketing, Communications, Management, Finance, or a related field, and 4 years of related work experience. In lieu of a Bachelor’s degree, employer will accept an additional 2 years of related work experience.Of the required experience, must have 3 years of experience in each of the following:Building and streamlining processes and workflows using project management tools; tracking project status and milestones; and coordinating cross-functional alignment to ensure timely execution of deliverables;Business development within the social media industry, including industry research, strategic networking, and pitching for positive ROI;Conducting market research through primary and secondary sources including reports, surveys, and expert interviews to generate business insights and plan future strategy;Building and managing user feedback loop, including triaging, quantifying, and prioritizing user pain points, usability issues, and feature requests; andConducting strategic analysis on industry trend, customers, and competitors, and developing methodologies to segment and size target market to provide recommendations to the product team.Travel Requirement: Domestic travel required up to 25%.Employer: TT Commerce & Global Services LLCType: Full time, 40 hours/weekLocation: Culver City, CASalary Range: $164431 - $198360 per year

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request#IND-DNI

Job Information

The base salary range for this position in the selected city is $164431 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

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