Senior Customer & Competitive Insights Program Manager (Multiple Positions)

TikTok; Seattle (WA); On-site; USD 142,000 - 198,000; Full time

Benefits offered by this job

Health insurance

Job summary

TikTok is seeking a Senior Customer & Competitive Insights Program Manager in Seattle to drive benchmarking, market research, and cross-functional alignment across product, UX, content, operations, and marketing.

The role emphasizes defining milestones, leading user testing, and mentoring junior colleagues within the Global Operations team. Base salary details are provided in the listing with potential bonuses and RSUs.

Qualifications

• Must have advanced degree or equivalent with 2 years of related work experience, or 5 years with a bachelor’s degree.
• Experience designing and conducting user testing, surveys, or interviews and analyzing data.
• Experience building dashboards to monitor product performance using SQL, Python or R.
• Ability to present strategy, timeline, and status documents to leaders.
• Project management experience with cross-functional teams and risk management.

Responsibilities

• Drive benchmarking to identify opportunities to improve the buyer journey.
• Conduct market research to understand user needs and behaviors.
• Collect requirements and define project scope and milestones.
• Facilitate user testing to identify breakdowns and actions.
• Collaborate with product, UX, content, ops, marketing to align roadmaps.
• Mentor junior team members.

Skills

User testing

Dashboards & reports

Stakeholder communication

Project management

Risk & issues management

Education

Master's degree or foreign equivalent

Bachelor's degree or foreign equivalent

Tools

SQL

Python

R

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Global Operations

Senior Customer & Competitive Insights Program Manager (Multiple Positions)

Location

Seattle

Employment Type

Regular

Job Code

A66863

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Responsibilities

• Drive regular benchmarking efforts to assess opportunities for buyer journey improvements for the platform.
• Conduct market research to understand user needs, pain points, and behaviors to optimize the buyer journey and maximize efficiency and user satisfaction.
• Collect business requirements and define project scope and key milestones.
• Facilitate user testing, using qualitative and quantitative methods, to identify systemic breakdowns, moments of confusion, or misaligned policies that erode buyer trust and facilitate identification of action plans and owners.
• Collaborate with cross-functional teams (including product, UX, content, operations, marketing, or business teams) to drive alignment on decision-making and roadmaps.
• Mentor junior-level team members.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.

Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.

Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.

By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless.

Join us.

About the Team

Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Qualifications

• Must have a Master's degree or foreign equivalent degree in Marketing, Business Administration, Business Analytics, Finance, Engineering (any), or a related field, and 2 years of related work experience;
• OR a Bachelor's degree or foreign equivalent degree in Marketing, Business Administration, Business Analytics, Finance, Engineering (any), or a related field, and 5 years of post-bachelor’s, progressive related work experience.
• 2 years of experience in each of the following:
  • Designing and conducting user testing, surveys, or interviews and analyzing data;
  • Building dashboards and reports to gather and process large quantities of data to monitor and evaluate product performance using SQL, Python or R;
  • Interfacing directly with business leaders and stakeholders to present product/project documents, including strategy, timeline, and status documents;
  • Project management, including collaborating with cross-functional teams to design, develop, and implement data-driven business strategies;
  • Managing project or program risk and issues related to meeting deadlines, project schedule, resourcing, or budget by identifying, communicating, and triaging resolution.

Employer information

Employer: TT Commerce & Global Services LLC

Type: Full time, 40 hours/week

Location: Bellevue, WA

Salary Range: $141544 - $198360 per year

Job Information

The base salary range for this position in the selected city is $141544 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
2. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
3. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request#IND-DNI