Business Partner - Quality & Insight Team, MPO

TikTok; San Jose (CA); On-site; USD 103,200 - 180,445; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan

Paid parental leave

Job summary

A leading social media platform seeks a Business Partner in San Jose to enhance product operations. The role involves creating SOPs for issue troubleshooting and collaborating across teams to optimize efficiency in resolving product issues. Candidates should possess a Bachelor's degree and at least 3 years of relevant experience with strong skills in data analysis and project management. A commitment to enhancing experience-oriented operations is essential. Join us in transforming the way people connect globally.

Qualifications

• Minimum 3 years of experience in product operations.
• Strong project promotion capabilities and experience in cross-team collaboration.
• High self-motivation and learning ability.

Responsibilities

• Develop SOPs for issue troubleshooting in non-China markets.
• Formulate ticket classification standards with QA and TPS teams.
• Conduct data analysis and develop diagnostic tools.

Skills

Data analysis

Project management

Cross-team collaboration

Innovation

Problem-solving

Education

Bachelor's degree in Statistics, Mathematics, or Computer Science

Job description

Business Partner - Quality & Insight Team, MPO

2 days ago Be among the first 25 applicants

Responsibilities

• Collaborate closely with the PM and RD teams to jointly develop the SOP for issue troubleshooting in the non-China commercialized Product scenario. The SOP shall include, but not be limited to, issue classification and root cause definition, outlier definition for issues, and solution strategies. Continuously update the SOP based on product iterations and customer feedback, and confirm the implementation mechanism with the TPS and QA teams to ensure the efficiency and quality of issue resolution.
• Work with the QA and TPS teams to formulate ticket classification standards and handling/transfer mechanisms, ensuring that priority issues are resolved efficiently.
• Conduct drill‑down data analysis, build a diagnostic decision tree based on the root cause analysis, and drive the development of automated troubleshooting tools and intelligent diagnostic capabilities.
• Gain in‑depth understanding of TikTok Advertising products and issue troubleshooting processes, oversee the end‑to‑end process of issue localization and resolution, analyze the factors affecting issue handling efficiency, and propose optimization suggestions to improve resolution efficiency.
• Summarize, organize, and analyze all tickets, identify high‑frequency product issues, analyze the root causes of these issues, and drive the product and R&D teams to jointly develop strategies for optimization and iteration, thereby reducing the incidence of such issues.
• Establish regular alignment mechanisms with the PM and RD teams, and participate in their monthly/quarterly meetings.

Qualifications

Minimum Qualifications

• Bachelor's degree or above; majors in Statistics, Mathematics, Computer Science, or related fields are preferred.
• At least 3 years of relevant work experience in product operations.
• Strong sense of innovation, clear logical thinking, and proficient in data analysis. Possess strong project promotion capabilities, as well as experience in cross‑team collaboration and project management.
• High self‑motivation, strong learning ability.
• High enthusiasm for experience‑oriented operations, recognize the value of experience‑oriented operations, and are willing to commit to it long‑term.

Preferred Qualification

• 5 years of relevant work experience in product operations.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

Compensation: The base salary range for this position in the selected city is $103,200 - $180,445 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

Seniority level

Mid-Senior level

Employment type

Full‑time

Job function

Business Development and Sales

Industries

Social Networking Platforms

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