Business Operations Leader — AI Growth & P&L

Serval Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 200,000 - 320,000; Full time

Job summary

Serval Inc. is growing a new business line and seeks a Business Operations Lead to own strategy, operations, reporting, and the P&L for this function. You will partner with the Exec Team, Sales, Deployment, Engineering and Operations to establish playbooks and rapidly scale this into a strong 8-figure business in year one.

You’ll be an owner and a doer, prioritizing metrics that matter, shaping pricing, and partnering with teams to accelerate time-to-value while driving profitability and growth.

Qualifications

• 5-8+ years across business operations, strategic finance, corporate strategy, consulting, or an operating role at a high-growth software company.
• Direct experience owning or shaping a P&L, a gross margin line, or a pricing model.
• Strong quantitative and modeling skills.
• Working fluency with the systems that run a GTM org: Salesforce, a BI tool, and billing or usage data you can reconcile without help.
• Real command of software and AI unit economics: COGS, gross margin, payback, net revenue retention, and what changes each one.
• A track-record of partnering closely with functional leaders to drive execution
• Comfortable moving fast, being wrong in public, and correcting quickly.

Responsibilities

• Own the P&L for your line: you build the operating plan and ultimately own the results, including revenue, margin, and profitability.
• Set and defend pricing and packaging. Build the model, pressure-test it in live deals, and change it the moment the market tells you it's wrong.
• Partner with Deployment on unit economics: how do we ensure this business is built to scale while delivering best-in-class customer experience?
• Partner with Sales on deal strategy. Sit in on the calls, structure the contracts, and figure out how to win the business.
• Build the forecast and the operating cadence (weekly pipeline, monthly business review, quarterly plan)
• Scale from the 10k foot view down to the minutiae: where should we open an office? How will we recruit and maintain talent? What do we look for in a candidate?

Skills

P&L ownership

Pricing & packaging

Forecasting & cadence

Cross-functional collaboration

Quantitative modeling

Salesforce fluency

Strategic finance/operations

Tools

Salesforce

BI tool

Billing/usage data

Job description

Serval Inc. is growing a new business line and seeks a Business Operations Lead to own strategy, operations, reporting, and the P&L for this function. You will partner with the Exec Team, Sales, Deployment, Engineering and Operations to establish playbooks and rapidly scale this into a strong 8-figure business in year one.

You’ll be an owner and a doer, prioritizing metrics that matter, shaping pricing, and partnering with teams to accelerate time-to-value while driving profitability and growth.