Operations & Care Manager - Home Care

Better-At-Home,-LLC; Wellington (OH); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Professional development assistance

Team-oriented culture

Job summary

Better at Home LLC is seeking an Operations & Care Manager to serve as the operational backbone of our agency. This hybrid leadership role will oversee daily office operations, schedules, and compliance, while also conducting field visits and providing emergency direct care as needed to support caregivers and clients.

You will lead caregiver onboarding, training, and performance, ensuring high-quality care and responsive problem-solving in a dynamic healthcare environment in Wellington and

Qualifications

• 1–2 years hands-on caregiving, home health, or hospital experience.
• Proven experience in office management, staff scheduling, or care coordination.
• Willingness and ability to perform hands-on personal care when needed, including ADLs.
• Must have a valid driver’s license and reliable transportation; able to travel between Wellington and Mentor service areas.

Responsibilities

• Manage caregiver schedules and shift coverage; maintain EMR records and resolve day-to-day issues.
• Lead onboarding, orientation, and ongoing training of caregivers.
• Conduct on-site supervisory visits, client assessments, and care plan reviews in the field.
• Provide direct, hands-on personal care during emergencies to ensure continuity of care.

Skills

Healthcare experience

Administrative chops

Agility

Mobility

Tools

EMR software

Scheduling software

Job description

About the Role

Are you an administrative powerhouse who never wants to lose touch with the human side of healthcare?

At Better at Home LLC, we believe the best leaders lead by example. We are seeking an Operations & Care Manager to serve as the operational backbone of our agency. In this hybrid leadership role, you will run our daily office operations-managing schedules, ensuring compliance, and supporting our caregivers-while also stepping into the field to conduct supervisory visits and provide emergency direct care when your team needs backup.

If you are highly organized, empathetic, and thrive in an environment where no two days are exactly the same, this is your opportunity to shape the quality of care in your community.

How You'll Make an Impact

• Operational Leadership: Serve as the central communication hub. You will manage complex caregiver schedules, ensure shift coverage, maintain EMR records, and resolve day-to-day disputes with grace and professionalism.

• Team Building: Drive the onboarding, orientation, and continuous training of our caregiver team, ensuring they feel supported and equipped to succeed.

• Quality Assurance: Get out from behind the desk. You will conduct on-site supervisory visits, client assessments, and care plan reviews in the field.

• Frontline Support: Act as the ultimate team player. When emergencies arise, you will step in to provide direct, hands-on personal care (ADLs, companionship, safe transfers) to ensure our clients never experience a lapse in care.

What You Bring to the Table

• Healthcare Experience: 1–2 years of hands-on caregiving, home health, or hospital experience. (HHA certificate or similar credential highly preferred).

• Administrative Chops: Proven experience in office management, staff scheduling, or care coordination. EMR/scheduling software proficiency is a must.

• Agility & Willingness: The physical ability and willingness to step in for hands-on personal care (bathing, transferring, etc.) at a moment's notice.

• Mobility: A valid driver's license, reliable transportation, and the flexibility to travel between our Wellington and Mentor service areas as business needs dictate.

• Certifications: Current CPR Certification.

Why Better at Home

• Competitive hourly pay ($22 - $24/hr)

• Health Insurance & Paid Time Off (PTO)

• Professional development assistance to help you grow your healthcare career

• A deeply supportive, team-oriented culture where leadership works shoulder-to-shoulder with the staff