Director of Operations

Companions and Homemakers; Norwich (CT); Presencial; USD 75.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k

Medical, Vision & Dental Insurance

PTO & Holidays

Descripción de la vacante

HouseWorks, LLC is seeking a Care Center Administrator to oversee the organization and financial success of assigned care center(s) and direct day-to-day operations in line with approved policies and standards.

The role focuses on improving business development, ensuring compliance, budgeting, billing accuracy, client satisfaction, and collaboration with clinical leadership, with travel typical 25–40% and a strong emphasis on leadership and communication skills.

Formación

• Bachelor’s degree with 2+ years in business office or 2+ years of management experience.
• Proven leadership history and ability to hire, onboard, and develop staff.
• Excellent customer service and problem-solving skills.
• Exceptional written and oral communication abilities.

Responsabilidades

• Oversee office and field staff and ensure staffing adequacy.
• Drive client satisfaction and resolve issues with data-driven approaches.
• Lead budget development and monthly operating reviews.
• Ensure compliance with regulations and internal policies.
• Direct business development for the care center(s).

Conocimientos

Leadership

Customer service

Communication

Prioritization

Microsoft Office

Educación

Bachelor’s degree

Herramientas

Microsoft Word

Excel

PowerPoint

Outlook

Descripción del empleo

Job Summary:

Responsible for the overall organization and financial success of assigned care center(s) and for directing care center operations and functions in accordance with approved policies, procedures, and standards. Ensures the enhancement of business development and continuous improvement of care center efficiencies and fiscal success.

Essential Duties and Responsibilities:

• Responsible for managing a team of office and field staff.
• Improves team engagement and retention; participates in office staff recruitment, hiring, orientation, assignment, ongoing development, and evaluation to ensure appropriate staffing.
• Ensures care center and staff compliance with all regulations, laws, policies, and procedures, to include successful resolution of deficiencies identified through internal or external audits. Collaborates with the Compliance department to ensure compliance in a timely manner.
• Participates in Care Center budget development and Monthly Operating Review meetings.
• Ensures accurate billing for services; analyzes data to identify issues; and drives issue resolution.
• Ensures client, family, and external stakeholders’ satisfaction with services.
• Directs business development activities for the care center(s).
• Collaborates with local Clinical Manager and nursing leadership in implementation of clinical and clinical operations standards.
• Performs other duties as assigned.

Qualifications and Skills:

• Required: Bachelor’s degree with 2+ years’ experience in business office setting and/or two additional years of management/leadership experience may be substituted for degree requirements.
• Proven positive history of leadership.
• Excellent customer service and problem-solving skills.
• Exceptional written and oral communication skills.
• Ability to prioritize and manage high volume decision making.
• Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
• Preferred: Experience in Home and Community Based Services (Elder Home Care preferred), Managed Care and/or Waiver programs.

Physical Demands:

• Prolonged periods of sitting.
• Subject to eye and hand strain from working on a computer.
• May be required to lift and move boxes, medical records, etc.

Work Environment:

• Office environment.
• Moderate degree of travel (25-40%).

Benefits:

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays

Pay Range:

The hiring range for this position is $75,000-85,000/Anually.Various factors will determine final compensation, such as a candidate’s years of relevant work experience, skills, certifications, and location.

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.