Business Operations & Customer Service Pro

CarMax; Virginia Beach (VA); Hybride; USD 21 000 - 32 000; Plein temps

Résumé du poste

CarMax in Virginia Beach is seeking a Business Operations Associate to support store operations, process sales, auctions, and appraisals with accuracy and customer service.

You will handle cash, audit documents, and coordinate with teams while maintaining CarMax's standards of transparency and integrity. This role requires strong organizational skills and the ability to work in a fast-paced, team environment.

Qualifications

• Ability to read, interpret, and record data for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsabilités

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions with accurate titles, payoffs, and proper documentation.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information.
• Follow EH&S requirements and maintain a clean and orderly work area.

Connaissances

Data entry

Organizational skills

MS Office

Communication

Cash handling

Lifting 20 lbs

Confidentiality

Flexible schedules

Description du poste

CarMax in Virginia Beach is seeking a Business Operations Associate to support store operations, process sales, auctions, and appraisals with accuracy and customer service.

You will handle cash, audit documents, and coordinate with teams while maintaining CarMax's standards of transparency and integrity. This role requires strong organizational skills and the ability to work in a fast-paced, team environment.