Business Operations Coordinator - Part Time / Flexible

Surface Experts; Stoneham (MA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Paid holidays

Flexible work hours

Health insurance

401(k) matching

Opportunity for advancement

Job summary

Surface Experts in Stoneham, MA is seeking a detail-oriented Business Operations Coordinator to oversee the back office operations and ensure the smooth functioning of business processes. The role includes managing schedules, supporting sales, and optimizing workflows for effectiveness.

The candidate will handle inventory management, invoicing, and customer relations, providing opportunities for professional growth and a flexible work environment. Health benefits and competitive salary with bonus potential are offered.

Qualifications

• Licensed to operate a passenger car with a clean driving record.
• Professional, caring, and service-minded attitude is essential.
• Readiness to become part of a strong team and growing business.

Responsibilities

• Manage inventory and purchasing supplies/materials.
• Prepare invoices and manage customer contact databases.
• Schedule and confirm repair dates/times with customers.
• Assist in creating and sending quotes to customers.
• Identify and implement solutions to improve business methods.

Skills

Goal-oriented

Self-starter

Energetic

Tech-Fluent

Systems & Detail Oriented

Tools

QuickBooks

CRM Tools

Microsoft Office

Mobile Apps (CompanyCam, Quo)

Job description

Business Operations Coordinator

Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.

Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.

Benefits

• Competitive salary with bonus potential
• Bonus potential from day one!
• Paid holidays and accruable vacation
• Paid time off
• Flexible work hours if required
• Flexible schedule
• Free uniforms
• Health insurance
• Vision insurance
• Dental insurance
• Training & development
• Opportunity for advancement
• 401(k)
• 401(k) matching
• Bonus based on performance

Primary Responsibilities

• Business Operations
  • Inventory Management
  • Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
  • Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
  • Accounts Receivable Support
  • Customer Contact Information Database Management (Vonigo & Quo)
  • Repair Photo Database Management (CompanyCam)
  • Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
  • Business Compliance Management
  • Vehicle Info & Maintenance Management
  • Assist in Develop & Document SOPs
• Scheduling
  • Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
  • Communicate with customers to plan and confirm repair date/time
  • Weekly Schedule Development & Distribution
• Business Development (Account Management Support)
  • Assist w/ Creating & Sending Quotes
  • Customer Follow-up & Misc Communication
  • Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

Required Qualifications

• Goal-oriented, self-starter, and energetic
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring, and service-minded
• Readiness to become a meaningful part of a strong team and growing business

Preferred Skills

• Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
• Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
• Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.