Business Operations Coordinator - Part Time / Flexible

Surfaceexperts; Boston (MA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible schedule

Opportunity for advancement

Job summary

Surfaceexperts is looking for a Business Operations Coordinator in Boston to optimize and manage back-office workflows that support field and sales teams. The ideal candidate will be goal-oriented, tech-savvy, and eager to contribute to a growing service-based business.

Responsibilities include inventory management, scheduling, and enhancing business methods. This role offers a flexible work-from-home option and requires a valid driver's license.

Qualifications

• Goal-oriented, self-starter, and energetic.
• Professional, caring, and service-minded.
• Readiness to become a meaningful part of a strong team.

Responsibilities

• Manage workflows for field and sales teams.
• Develop and execute operational systems.
• Assist with inventory management and purchasing.

Skills

Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps

Goal-oriented

Systems & Detail Oriented

Licensed to operate a passenger car

Tools

QuickBooks

CRM Tools

Microsoft Office

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

Job Benefits

• Competitive salary with bonus potential
• Paid holidays and accruable vacation
• Flexible work hours if required
• Advancement opportunities.
• Bonus potential from day one!

Business Operations Coordinator

Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.

Objective

Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.

Primary Responsibilities

• Business Operations
  • Inventory Management
  • Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
  • Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
  • Accounts Receivable Support
  • Customer Contact Information Database Management (Vonigo & Quo)
  • Repair Photo Database Management (CompanyCam)
  • Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
  • Business Compliance Management
  • Vehicle Info & Maintenance Management
  • Assist in Develop & Document SOPs
• Scheduling
  • Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
  • Communicate with customers to plan and confirm repair date/time
  • Weekly Schedule Development & Distribution
• Business Development (Account Management Support)
  • Assist w/ Creating & Sending Quotes
  • Customer Follow-up & Misc Communication
  • Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

Required Qualifications

• Goal-oriented, self-starter, and energetic
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring, and service-minded
• Readiness to becomea meaninful part of a strong team and growing business

Preferred Skills

• Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
• Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
• Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them

Flexible work from home options available.