Business Operations Coordinator - Part Time / Flexible

Surface Experts - Boston North; Lindenwood (MA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Job summary

Surface Experts - Boston North is seeking a Business Operations Coordinator to manage the back office operations. This role involves efficient coordination with Field and Sales Teams to develop and execute operational systems.

The ideal candidate should be detail-oriented, a self-starter with a clean driving record, and have strong tech skills using tools like QuickBooks and CRM software. Flexible work options are available.

Qualifications

• Goal-oriented, self-starter, and energetic.
• Licensed to operate a passenger car with a clean driving record.
• Professional, caring, and service-minded.

Responsibilities

• Drive efficient operations with Field Team, Sales Team, and Owner.
• Manage and optimize Repair Technicians schedules.
• Assist in creating and sending quotes to customers.
• Develop and document solutions to improve business processes.

Skills

Tech-Fluent - Comfortable with QuickBooks

CRM Tools

Mobile Apps (CompanyCam, Quo)

Microsoft Office

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

Job Benefits

• Competitive salary with bonus potential
• Paid holidays and accruable vacation
• Flexible work hours if required
• Advancement opportunities.
• Bonus potential from day one!

Business Operations Coordinator

Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.

Objective

Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.

Primary Responsibilities

• Business Operations
  • Inventory Management
  • Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
  • Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
  • Accounts Receivable Support
  • Customer Contact Information Database Management (Vonigo & Quo)
  • Repair Photo Database Management (CompanyCam)
  • Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
  • Business Compliance Management
  • Vehicle Info & Maintenance Management
  • Assist in Develop & Document SOPs
• Scheduling
  • Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
  • Communicate with customers to plan and confirm repair date/time
  • Weekly Schedule Development & Distribution
• Business Development (Account Management Support)
  • Assist w/ Creating & Sending Quotes
  • Customer Follow-up & Misc Communication
  • Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

Required Qualifications

• Goal-oriented, self-starter, and energetic
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring, and service-minded
• Readiness to becomea meaninful part of a strong team and growing business

Preferred Skills

• Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
• Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
• Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them

Flexible work from home options available.