Business Operations Coordinator – Part Time

Jobtailor; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Boston, MA is seeking an Operations Coordinator to manage and improve business operations. The role involves coordinating the Field, Sales, and Owner teams to implement efficient technical, sales, and operations processes.

Candidates should be goal‑oriented, service minded, and tech‑fluent with QuickBooks, CRM tools, and MS Office. Local commute to the office is expected, with flexible scheduling to support team needs.

Qualifications

• Goal-oriented, self-starter, energetic.
• Tech-fluent – comfortable with QuickBooks, CRM tools, mobile apps, and MS Office.
• Willingness to operate with a professional, service-minded mindset.

Responsibilities

• Drive efficient operations of the business and support daily workflows.
• Collaborate with Field Team, Sales Team, and Owner to develop and execute efficient systems.
• Assist in developing and documenting SOPs and maintain operational records.
• Manage inventory, purchasing, invoicing, and AR support.
• Coordinate scheduling and communications with customers for repair dates and times.
• Support business development, quotes, and outside sales activities as needed.
• Maintain data in customer databases and ensure timely communications.

Skills

Goal oriented

Self-starter

Energetic

Tech-fluent

Tools

QuickBooks

CRM Tools

CompanyCam

Quo

Microsoft Office

Job description

Responsibilities

• Drive the efficient operations of the business.
• Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.
• Business Operations
• Inventory Management
• Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
• Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
• Accounts Receivable Support
• Customer Contact Information Database Management (Vonigo & Quo)
• Repair Photo Database Management (CompanyCam)
• Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
• Business Compliance Management
• Vehicle Info & Maintenance Management
• Assist in Developing & Documenting SOPs
• Scheduling
• Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
• Communicate with customers to plan and confirm repair date/time
• Weekly Schedule Development & Distribution
• Business Development (Account Management Support)
• Assist with Creating & Sending Quotes
• Customer Follow-up & Misc Communication
• Occasional Outside Sales (Scheduled Walk-Throughs & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

Requirements

• Goal-oriented, self-starter, and energetic
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring, and service-minded
• Readiness to become a meaningful part of a strong team and growing business
• Tech-Fluent – Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
• Local & Reliable – Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility
• Systems & Detail Oriented – Not just following a process, but seeing ways to improve operations, and implementing them

Certifications & Qualifications

• Driver's License