Business Operations Coordinator

Colibrigroup; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Colibri Group is seeking a Business Operations Coordinator to join our on-site team in St. Louis, MO.

The role focuses on reviewing and preparing incoming and outgoing continuing education documentation while maintaining a high level of accuracy in a controlled clean-room environment. Responsibilities include handling test materials and payments, preparing certificates, updating records, and communicating with customers to resolve issues.

Qualifications

• Minimum 2 years of experience in an office environment.
• High school diploma or GED required.
• Good time management skills, ability to meet deadlines, and strong organizational skills.
• Detail-oriented and highly organized.
• Strong communication skills.
• Excels at operating in a fast-paced environment.
• Ability to learn new software programs quickly and efficiently.
• Highly motivated, imaginative self-starter capable of working independently or in a group.
• Superior work ethic, professional maturity, and a positive attitude.

Responsibilities

• Receive, sort, and process incoming test materials and associated payments, including checks and credit card information
• Scan, code, proof, and grade received continuing education activity documentation
• Prepare, process, and send outbound certificates and related completion documentation
• Handle sensitive personal information (e.g., date of birth, license numbers, credit card details), including information subject to state reporting requirements
• Update customer records and contact customers to resolve any issues that arise within completion forms
• Ensure accuracy of participant information and data entry
• Analyze trends and report potential issues to immediate supervisor
• Apply professional judgment within well-defined boundaries
• Follow all clean-room protocols, including refraining from personal cell phone or personal electronic device use while working on-site

Skills

Time management

Organizational skills

Communication skills

Detail oriented

Fast-paced environment

Software literacy

Independent or team work

Professional maturity

Positive attitude

Education

High school diploma or GED

Job description

Position Overview:

The Business Operations Coordinator is responsible for reviewing and preparing incoming and outgoing continuing education activity documentation, while maintaining a high level of accuracy and a comprehensive understanding of established mailroom operations. This role primarily receives, sorts, and processes incoming test materials and associated payments (by check or credit card), then prepares and sends outbound certificates and related completion documentation.

Because this work involves sensitive personal information (e.g., date of birth, license numbers, credit card details), this position operates in a controlled clean-room environment; personal cell phones and other personal electronic devices are not permitted while working in the clean room. This is a full-time, on-site position based in St. Louis, MO (Midtown).

• Receive, sort, and process incoming test materials and associated payments, including checks and credit card information
• Scan, code, proof, and grade received continuing education activity documentation
• Prepare, process, and send outbound certificates and related completion documentation
• Handle sensitive personal information (e.g., date of birth, license numbers, credit card details), including information subject to state reporting requirements
• Update customer records and contact customers to resolve any issues that arise within completion forms
• Ensure accuracy of participant information and data entry
• Analyze trends and report potential issues to immediate supervisor
• Apply professional judgment within well-defined boundaries
• Follow all clean-room protocols, including refraining from personal cell phone or personal electronic device use while working on-site
• Minimum 2 years’ experience in an office environment
• High school diploma or GED required
• Good time management skills, ability to meet deadlines, and strong organizational skills
• Detail-oriented and highly organized
• Strong communication skills
• Excels at operating in a fast-paced environment
• Ability to learn new software programs quickly and efficiently
• Highly motivated, imaginative self-starter capable of working independently or in a group
• Superior work ethic, professional maturity, and a positive attitude

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process.

We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization.