Business Operations Associate

Pursuit; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Equity

Medical Insurance

Lunch stipend

Wellness stipend

Early-stage startup

Job summary

Pursuit, a fast-growing AI startup transforming hospitality, is hiring a Special Projects Associate to work across customer operations, marketing and business initiatives in New York City. This is an early-stage role with ownership of high-impact projects that directly drive growth.

You will collaborate with senior leadership on GTM strategy, AI automation, and internal process improvements, gaining broad exposure to operations, marketing and revenue initiatives.

Qualifications

• 1–3 years of experience in startup operations, customer success, GTM, marketing, or similar fast-paced environments.
• Extremely organized, detail-oriented and proactive with strong follow-through.
• AI-savvy and technically curious with ability to learn new tools quickly.
• Strong problem-solving skills and interest in process automation.
• High ownership mentality for hands-on tasks and larger projects.

Responsibilities

• Work across customer operations, marketing and GTM initiatives.
• Partner with senior leadership on high-priority business projects.
• Help build and improve internal processes, systems and automated workflows.

Skills

1-3 years experience

Organized

Detail oriented

Proactive

AI-savvy

Problem solving

Ownership mindset

Tools

CRM systems

Workflow automation

Google Ads

Job description

Our client is a fast-growing AI startup transforming the hospitality industry, helping independent hotels automate operations, optimize marketing, and drive revenue growth.

They are hiring a Special Projects Associate to work across customer operations, marketing, and business initiatives. This is an opportunity to join an early-stage team, work closely with senior leadership, and take ownership of projects that directly impact the company's growth.

Highlights:

• Base salary + equity
• Medical, dental, and vision coverage, plus lunch and wellness stipends
• Join an early-stage, AI-native startup with significant growth potential
• Work closely with senior leadership on high-priority business initiatives
• Gain exposure to customer operations, marketing, GTM, and AI automation
• Help build and improve internal processes, systems, and automated workflows

What They're Looking For:

• 1-3 years of experience in startup operations, customer success, GTM, marketing, or a similar fast-paced environment
• Extremely organized, detail-oriented, and proactive, with strong follow-through
• AI-savvy and technically curious, with the ability to quickly learn new tools and systems
• Strong problem-solving skills and an interest in improving processes through automation
• High ownership mentality and willingness to handle both hands-on operational tasks and broader projects

Experience with Google Ads, marketing operations, customer onboarding, CRM systems, or workflow automation is a plus, but direct experience is not required.

Candidates must be based in New York City and comfortable working on-site 5 days per week.