Business Operations Assistant

YouParcel; New Hanover Township (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

YouParcel is seeking a proactive Business Operations Assistant to support daily activities, manage emails, track tasks, and coordinate across departments from the East Hanover, New Jersey area. You will assist with research, documentation, and administrative duties to keep projects moving and ensure timely follow-ups.

The role emphasizes initiative, clear communication, and independent follow-through, with opportunities to contribute to process improvements and AI-assisted workflows as the

Qualifications

• Strong written and spoken English communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities simultaneously.
• Proactive follow-up and ownership of responsibilities.
• Professional email drafting abilities using Google Workspace.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Email management: monitor, review, and organize high volumes of incoming emails.
• Track tasks, deadlines, and follow up with internal/external stakeholders.
• Coordinate across Development, Sales, Customer Service, Finance and Operations.
• Conduct business research and prepare concise summaries and recommendations.
• Maintain organized records, spreadsheets, and supporting documentation.
• Prepare meeting materials and document action items, follow-ups, and decisions.

Skills

Email management

Organization

Proactive follow-up

Communication

Multitasking

Tools

Google Workspace

Excel

Google Sheets

CRM software

Project management tools

Job description

East Hanover, United States | Posted on 10/21/2026

• Work Experience Prior experience preferred
• City East Hanover
• State/Province New Jersey
• Country United States

Job Description

About the Role

YouParcel is seeking a proactive, highly organized, and detail-oriented Business Operations Assistant to support daily business activities, management communications, task coordination, and operational follow-ups.

This position is ideal for someone who enjoys organizing information, keeping projects moving, following up with people, and ensuring that important tasks and communications do not fall through the cracks.

The role focuses primarily on email management, task tracking, internal coordination, business research, and administrative support.

We are looking for someone who takes initiative, communicates clearly, and can independently follow through on responsibilities without requiring constant supervision.

Job Description & Responsibilities

Email & Communication Management

Monitor, review, and organize high volumes of incoming business emails.

Identify urgent, important, and action-required communications.

Filter routine and informational messages so management can focus on higher-priority matters.

Draft and coordinate professional email responses when appropriate.

Follow up with employees, vendors, customers, and business partners on outstanding requests.

Maintain clear communication records and track pending responses.

Escalate time-sensitive, delayed, or sensitive matters to management.

Task Tracking & Follow-Up

Maintain organized records of open tasks, requests, deadlines, and outstanding issues.

Track action items from meetings and ensure that responsible individuals complete their assignments.

Follow up proactively with internal departments and external stakeholders.

Monitor task progress and identify overdue or delayed activities.

Prepare concise status updates highlighting completed items, pending issues, and required decisions.

Help management maintain visibility over multiple ongoing business priorities.

Cross-Department Coordination

Coordinate with Development, Sales, Customer Service, Finance, and Operations teams.

Assist with internal communication and information gathering across departments.

Follow up on customer-related issues, vendor requests, operational questions, and administrative matters.

Support routine business processes and help ensure timely completion of assigned work.

Maintain organized records, spreadsheets, and supporting documentation.

Business Research & Administrative Support

Conduct online research on business topics, service providers, software tools, and operational requirements.

Prepare concise summaries, comparisons, and recommendations based on collected information.

Organize business documents, notes, records, and digital files.

Assist with meeting preparation, action-item documentation, and follow-up coordination.

Use productivity software and AI-based tools to improve efficiency and information organization.

Identify opportunities to streamline recurring administrative and communication processes.

Requirements

Required

Strong written and spoken English communication skills.

Excellent organizational skills and strong attention to detail.

Ability to manage multiple tasks and priorities simultaneously.

Proactive follow-up skills and willingness to take ownership of assigned responsibilities.

Strong written communication and professional email drafting abilities.

Comfortable working with email, spreadsheets, shared documents, and Google Workspace.

Good working knowledge of Microsoft Excel or Google Sheets.

Ability to research information, evaluate findings, and prepare clear summaries.

Ability to work independently, maintain confidentiality, and exercise good judgment.

Strong interpersonal skills and professional communication with employees, vendors, and customers.

Willingness to learn new software applications, business processes, and AI productivity tools.

Preferred

Previous experience as an Operations Assistant, Executive Assistant, Administrative Assistant, or Business Coordinator.

Experience supporting executives or business owners.

Familiarity with CRM, project management, or task tracking applications.

Experience working with logistics, e-commerce, technology, or service-based businesses.

Ability to work effectively with multiple departments and geographically distributed teams.

Experience using AI tools for research, summarization, task organization, and administrative productivity.

Opportunity to work closely with company leadership and support meaningful business operations.

Exposure to multiple business functions, including operations, technology, finance, sales, and customer service.

Experience with modern business software, productivity platforms, and AI-assisted workflows.

Opportunity to develop strong business coordination, communication, and project tracking skills.

High-ownership role with opportunities to improve business processes and organizational efficiency.

Professional environment that values initiative, accountability, independent thinking, and continuous learning.

Opportunity for increased responsibilities as the organization grows.

Compensation and applicable benefits will be discussed during the hiring process.

Ideal Candidate

The ideal candidate is someone who notices when something needs attention, follows up without being reminded, and keeps people informed until the work is completed.

We value reliability, persistence, practical problem-solving, and the ability to turn incomplete information into clear and actionable next steps.