Business Operations Advisor

Vrijwilligers Service Punt; United States; Hybrid; USD 84,000 - 142,000; Full time

Benefits offered by this job

Bonuses and commissions

Remote or hybrid work options

Job summary

VSP Vision seeks a senior business advisor to act as a trusted partner for member practices. You will conduct initial P&L assessments, identify profit opportunities, and present data-driven recommendations that enhance performance and engagement.

The role requires strong analytical and communication skills, with experience in optometric practice operations and the ability to translate insights into actionable strategies.

Qualifications

• Bachelor’s degree in Business Management or related field or equivalent experience.
• 6+ years in business operations with exposure to optometric practices.
• Strong analytical and strategic problem-solving abilities.
• Excellent verbal communication and presentation skills.

Responsibilities

• Serve as trusted advisor and first point of contact for member practices.
• Conduct initial P&L analyses and identify opportunities for optimization.
• Present dashboards and reports comparing performance to industry benchmarks.
• Collaborate with teams to deliver resources and education for member engagement.

Skills

Analytical thinking

Strategic problem solving

Verbal communication

Presentation skills

Education

Bachelor’s degree in Business Management or equivalent

Job description

Serve as a trusted advisor, often as the first point of contact for member businesses and practices seeking strategic guidance. Leverage broad expertise in marketing, optical operations, and revenue cycle management to conduct initial assessments of business performance, with a primary focus on P&L analysis. Identify high level opportunities and challenges across multiple domains and facilitate connections between members and specialized advisors for deeper niche support. Collaborate with internal colleagues to deliver education, resources, and tools that enhance member experience, boost engagement, and drive positive outcomes. Provide actionable feedback that addresses member needs, ensuring satisfaction and long-term retention. Conduct initial reviews of member P&L statements to assess overall business health and identify areas for further exploration. Utilize comprehensive knowledge in practice management, staffing, and optical operations to recognize patterns, inefficiencies, and opportunities for improvement. Present summary dashboards and reports that visualize key financial and operational metrics, comparing findings to industry benchmarks. Advise members on general business strategies and recommend next steps for deeper analysis in marketing, optical, or revenue cycle domains. Collaborate with specialized team members to ensure seamless handoff and continuity of support for members requiring niche expertise. Provide feedback and resources to improve workflow, optimize performance, and reduce costs at a high level. Research and develop broad recommendations based on specific business unit and/or practice needs. Deliver data driven insights by analyzing key metrics and trends to inform decision making. Teach or facilitate training sessions, present webinars, and create content articles on general business topics.

Job Specifications

• Bachelor’s degree in Business Management or other related fields or equivalent experience.
• 6+ years of experience in business operations, with substantial exposure to optometric practices.
• Comprehensive understanding of all aspects of an optometric practice.
• Capable of performing business assessments and identifying areas for deeper analysis and/or profit opportunities.
• Analytical and strategic problem solver and decision maker showing balanced consideration of business issues, risks, and rewards.
• Ability to elicit cooperation, motivate others, and drive results without direct authority.
• Strong business aptitude to support envisioning work, strategic planning, and measuring results.
• Excellent verbal communication and presentation skills to address groups and facilitate discussions.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment #LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Salary Ranges: $84,000.00 - $141,750.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business,VSP Vision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong.

Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you.

Let’s work together create a clearer, brighter future—one person at a time.

Follow your heart #VisionWithHeart