Business Office Manager

CommuniCare Health; Salisbury (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in post-acute care is seeking a Business Office Manager to oversee office operations and staff. The role requires strong management skills, a degree in Business Administration, and experience in long-term care. The manager will ensure compliance with policies and facilitate communication among staff and external clients. Benefits include competitive wages, medical coverage, and a 401(k) plan.

Benefits

Life and disability plans

Medical, dental, and vision coverage

401(k) with employer match

Flexible Spending Accounts

Qualifications

• 3 - 5 years’ experience in a Long Term Care facility.
• Prior supervisory experience and management training.

Responsibilities

• Complete weekly BOM Admission Checklist.
• Supervise and monitor all business office support staff.
• Coordinate tasks for timely billing and collection.

Skills

Management

Communication

Decision Making

Education

College degree in Business Administration

Accounting/Finance

Tools

Microsoft Office

Job description

Anchorage Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Business Office Manager to join our team.

PURPOSE/BELIEF STATEMENT:

The Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures, and for the direct supervision of the Assistant BOM. The BOM must effectively communicate with the Executive Director, Regional Team, and Business Office Staff, as well as interact professionally with external clients such as families, attorneys, and outside agencies.

QUALIFICATIONS, KNOWLEDGE/SKILLS & ABILITIES

• 3 - 5 years’ experience in the business office of a Long Term Care facility
• College degree in Business Administration, Accounting/Finance, or a related field
• Prior supervisory experience and management training
• Thorough understanding of Medicare, Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems
• Ability to make independent decisions when circumstances warrant
• Ability to deal tactfully with team members, staff, residents, families, visitors, government agencies, and the public
• Willingness to seek out new methods and principles
• Computer literate with working knowledge of Microsoft Office, including Excel and Word

JOB DUTIES & RESPONSIBILITIES

• Complete weekly BOM Admission Checklist and present it during morning stand-up to reduce exceptions
• Verify and validate the midnight census testing daily
• Reference Policy Midnight Census
• Complete admission procedures in the absence of the Admissions Coordinator
• Conduct weekly Medicaid pending/collection blitz meetings with facility staff
• Reference Policies Collection Blitz and Medicaid Pending Log and Meetings
• Perform root cause analysis on accounts contributing to bad debt and advise the Executive Director with proposed solutions
• Complete insurance forms as requested
• Attend Utilization Review (UR) and PPS meetings as necessary
• Supervise, organize, evaluate, and monitor all business office support staff
• Meet with residents/responsible parties upon admission and discharge to discuss financial obligations
• Coordinate tasks for timely and accurate billing and collection
• Participate in scheduled training, education, and orientation programs to maintain quality of care
• Adhere to departmental, center, and home office policies and procedures, including quality improvement, safety, environmental, and infection control standards

Benefits

Enjoy competitive wages and PTO plans. Full-time employees have access to benefits including life and disability plans, medical, dental, and vision coverage, 401(k) with employer match, and Flexible Spending Accounts.

About Us

We are a family-owned company and one of the nation’s largest providers of post-acute care, including skilled nursing, long-term care, assisted living, independent rehabilitation centers, and LTACHs. Since 1984, we have been committed to creating "Caring Communities" where staff, residents, clients, and families care for and about one another, guided by our mission to "reach out with our hearts and touch the hearts of others."